Assistant practice manager -

Chandler Macleod Group; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Chandler Macleod Group is seeking an experienced Assistant Practice Manager in Brisbane to support day-to-day operations, coordinate administrative functions, and lead support staff. The role reports to the Practice Manager and focuses on workforce coordination, compliance, and continuous improvement.

The successful candidate will manage admin and reception teams, assist with recruitment and onboarding, and handle stakeholder engagement while ensuring services are delivered efficiently and

Qualifications

• Experience in practice management or similar roles.
• Experience leading administrative staff.
• Strong organisational skills and ability to manage competing priorities.
• Excellent communication and stakeholder engagement.
• Customer-focused approach and service excellence.
• Strong problem-solving and sound judgement.
• Experience with Microsoft Office and business systems.

Responsibilities

• Support day-to-day operational and administrative functions of the business.
• Supervise and coordinate administration and reception teams.
• Provide coaching, guidance and performance support to team members.
• Assist with recruitment, onboarding, induction and workforce administration activities.
• Manage escalated client and operational enquiries.
• Support finance, procurement, travel, facilities and resource management activities.
• Monitor service standards and identify opportunities for process improvement.
• Conduct quality assurance and compliance activities to support operational excellence.
• Prepare reports, analyse data and provide operational insights to support decision-making.
• Build and maintain effective relationships with internal and external stakeholders.

Skills

Operations coordination

Team supervision

Stakeholder engagement

Microsoft Office

Attention to detail

Independent worker

Education

Business Administration

Practice Management

Tools

Microsoft Office

Job description

Location: Brisbane
Duration: 12-Month Assignment with Potential Extension

About the Opportunity

The Agency is seeking an experienced and proactive Assistant Practice Manager to support the delivery of high-quality services within a busy and dynamic environment.

Reporting to the Practice Manager, this role is responsible for supporting day-to-day operations, coordinating administrative functions, leading support staff, and ensuring services are delivered efficiently and professionally. The successful candidate will play an important role in workforce coordination, stakeholder engagement, compliance activities, and continuous improvement initiatives.

Key Responsibilities

• Support the day-to-day operational and administrative functions of the business.
• Supervise and coordinate administration and reception teams.
• Provide coaching, guidance and performance support to team members.
• Assist with recruitment, onboarding, induction and workforce administration activities.
• Manage escalated client and operational enquiries.
• Support finance, procurement, travel, facilities and resource management activities.
• Monitor service standards and identify opportunities for process improvement.
• Conduct quality assurance and compliance activities to support operational excellence.
• Prepare reports, analyse data and provide operational insights to support decision-making.
• Build and maintain effective relationships with internal and external stakeholders.

About You

To be successful in this role, you will demonstrate:

• Experience in practice management, office management, operations coordination, administration management or business support.
• Previous experience leading or supervising administrative staff.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication and stakeholder engagement skills.
• A customer-focused approach and commitment to service excellence.
• Strong problem-solving skills and sound judgement.
• High attention to detail and ability to maintain accurate records.
• Experience using Microsoft Office applications and business systems.
• The ability to work independently while contributing positively to a team environment.

Desirable Experience

• Experience within government, healthcare, community services or human services environments.
• Exposure to recruitment, human resources, finance or compliance functions.
• Qualifications in Business Administration, Practice Management or a related discipline.

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Please note the successful candidate for the role must hold Australian Citizenship.