Dynamic Office Manager — Client Experience & Operations Lead

Public Practice - Support; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Public Practice - Support is seeking an energetic Office Manager in Hawthorn to oversee daily office operations, greet clients, manage reception and vendor relationships, and drive efficiency with a proactive approach.

You will support accountants, advisors and partners, coordinate workflows, maintain practice management data, and help with HR activities, onboarding, and staff events.

Qualifications

• Experience in professional services (accounting, legal, or financial services preferred).
• Strong organisational and multitasking abilities.
• Excellent written and verbal communication skills.
• Familiarity with practice management or accounting systems (e.g., Xero Practice Manager).

Responsibilities

• Oversee daily office functions to maintain a professional, organised, and efficient environment.
• Serve as a first point of contact for clients, ensuring high-quality, timely communication.
• Coordinate internal administration processes for accountants, advisors, and partners.
• Maintain CRM and practice management systems with accurate client and compliance data; support implementation of new technologies.
• Support onboarding of new staff, including IT setup and induction packs; organise HR events and calendars.

Skills

Organisational skills

Multitasking

Communication skills

MS 365 / Office systems

Practice management systems

Tax/accounting workflows knowledge

Education

Certificate/Diploma in Business Administration

Tools

Xero Practice Manager

Microsoft 365

Job description

Public Practice - Support is seeking an energetic Office Manager in Hawthorn to oversee daily office operations, greet clients, manage reception and vendor relationships, and drive efficiency with a proactive approach.

You will support accountants, advisors and partners, coordinate workflows, maintain practice management data, and help with HR activities, onboarding, and staff events.