Practice Manager

Gramerci; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Gramerci is seeking a Practice Manager to lead a busy Administration Team in a growing specialist medical practice across two Brisbane locations on the CBD fringe. You’ll report to the Chief Operations Officer and partner with clinical, scientific, and corporate colleagues to ensure patient-focused operations.

As a hands-on, operational leader, you’ll drive rostering, payroll support, process improvements, onboarding, and governance initiatives, while nurturing cross-functional relationships and

Qualifications

• Proven experience in practice management or healthcare administration leadership.
• Highly organized with ability to manage priorities across multiple locations.
• Strong communication with stakeholders at all levels.
• Experience supporting payroll, finance, or HR processes is highly regarded.
• Discretion and professionalism with confidential information.

Responsibilities

• Lead from the front, supervising and supporting the Administration Team across rostering, workload allocation, and performance management.
• Be the glue that holds daily operations together, coordinating across nursing, scientific, medical, and corporate functions to keep the practice running smoothly.
• Get hands-on with payroll support, financial reconciliations, invoicing, and billing coordination alongside the finance team.
• Champion smarter ways of working, overseeing administration systems and driving the rollout of new software and process improvements.
• Own the people side of admin, managing onboarding, leave, and recruitment coordination for your team.
• Keep facilities running like clockwork, coordinating maintenance and liaising with contractors and service providers across both sites Take the lead on insurance renewals, documentation, and claims coordination.
• Be the first point of contact for patient and stakeholder feedback, managing complaints in line with practice policy.
• Support compliance, quality, and governance initiatives, including audits and documentation standards Keep meetings on track, attending leadership meetings, taking minutes, and following through on action items.
• Build genuine relationships across every corner of the business, from internal teams to external stakeholders.

Skills

Practice management

Operations leadership

Stakeholder engagement

People management

Payroll support

Job description

Step into a leadership role where your organisational skills and people-first approach will directly shape the patient experience. This is your chance to lead a busy Administration Team within a respected specialist medical practice that’s going from strength to strength. Across Southeast Queensland, our client has built a reputation for delivering compassionate, high-quality specialist care, underpinned by a strong multidisciplinary team of clinical, scientific, and corporate professionals. Exceptional patient outcomes and genuine operational excellence go hand in hand here, and we’re proud to be partnering with them to find their next Practice Manager.

The Opportunity

Sitting at the heart of practice operations, this pivotal leadership role ensures the administration function runs smoothly, efficiently, and in line with best-practice standards. Reporting to the Chief Operations Officer and sitting within the practice’s Management Team, you’ll lead the Administration Team while acting as a central point of coordination between clinical, scientific, and corporate departments. If you’re a hands-on operational leader who thrives on variety, enjoys building strong cross-functional relationships, and takes genuine pride in creating a well-run, patient-focused environment, this role is built for you.

Key Responsibilities

• Lead from the front, supervising and supporting the Administration Team across rostering, workload allocation, and performance management
• Be the glue that holds daily operations together, coordinating across nursing, scientific, medical, and corporate functions to keep the practice running smoothly
• Get hands-on with payroll support, financial reconciliations, invoicing, and billing coordination alongside the finance team
• Champion smarter ways of working, overseeing administration systems and driving the rollout of new software and process improvements
• Own the people side of admin, managing onboarding, leave, and recruitment coordination for your team
• Keep facilities running like clockwork, coordinating maintenance and liaising with contractors and service providers across both sites Take the lead on insurance renewals, documentation, and claims coordination
• Be the first point of contact for patient and stakeholder feedback, managing complaints in line with practice policy
• Support compliance, quality, and governance initiatives, including audits and documentation standards Keep meetings on track, attending leadership meetings, taking minutes, and following through on action items
• Build genuine relationships across every corner of the business, from internal teams to external stakeholders

Step into a leadership role where your organisational skills and people-first approach will directly shape the patient experience. This is your chance to lead a busy Administration Team within a respected specialist medical practice that’s going from strength to strength. Across Southeast Queensland, our client has built a reputation for delivering compassionate, high-quality specialist care, underpinned by a strong multidisciplinary team of clinical, scientific, and corporate professionals. Exceptional patient outcomes and genuine operational excellence go hand in hand here, and we’re proud to be partnering with them to find their next Practice Manager.

The Opportunity

Sitting at the heart of practice operations, this pivotal leadership role ensures the administration function runs smoothly, efficiently, and in line with best-practice standards. Reporting to the Chief Operations Officer and sitting within the practice’s Management Team, you’ll lead the Administration Team while acting as a central point of coordination between clinical, scientific, and corporate departments. If you’re a hands-on operational leader who thrives on variety, enjoys building strong cross-functional relationships, and takes genuine pride in creating a well-run, patient-focused environment, this role is built for you.

Key Responsibilities

• Lead from the front, supervising and supporting the Administration Team across rostering, workload allocation, and performance management
• Be the glue that holds daily operations together, coordinating across nursing, scientific, medical, and corporate functions to keep the practice running smoothly
• Get hands-on with payroll support, financial reconciliations, invoicing, and billing coordination alongside the finance team
• Champion smarter ways of working, overseeing administration systems and driving the rollout of new software and process improvements
• Own the people side of admin, managing onboarding, leave, and recruitment coordination for your team
• Keep facilities running like clockwork, coordinating maintenance and liaising with contractors and service providers across both sites Take the lead on insurance renewals, documentation, and claims coordination
• Be the first point of contact for patient and stakeholder feedback, managing complaints in line with practice policy
• Support compliance, quality, and governance initiatives, including audits and documentation standards Keep meetings on track, attending leadership meetings, taking minutes, and following through on action items
• Build genuine relationships across every corner of the business, from internal teams to external stakeholders

About You

• Proven experience in a practice management, operations, or administration leadership role, ideally within healthcare or a clinical setting
• A natural leader who knows how to motivate, coach, and bring out the best in a team Highly organised, with the ability to juggle competing priorities across multiple locations without missing a beat
• A confident, clear, and professional communicator who’s comfortable engaging stakeholders at every level
• A sharp problem-solver with an operational mindset and an eye for practical solutions Experience supporting payroll, finance, or HR processes highly regarded
• Trusted with discretion, integrity, and professionalism when handling sensitive and confidential information
• Collaborative by nature, with a genuine commitment to quality patient care

Role Highlights

• A key leadership role within a respected and growing specialist medical practice Real variety across operations, HR, finance, facilities, and quality functions Based across two Brisbane locations, with your main base on the CBD fringe
• Join a supportive, multidisciplinary management team
• A genuine opportunity to influence and improve practice-wide processes and patient experience