Brisbane Practice Operations Lead

Chandler Macleod Group; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Chandler Macleod Group is seeking an experienced Assistant Practice Manager in Brisbane to support day-to-day operations, coordinate administrative functions, and lead support staff. The role reports to the Practice Manager and focuses on workforce coordination, compliance, and continuous improvement.

The successful candidate will manage admin and reception teams, assist with recruitment and onboarding, and handle stakeholder engagement while ensuring services are delivered efficiently and

Qualifications

• Experience in practice management or similar roles.
• Experience leading administrative staff.
• Strong organisational skills and ability to manage competing priorities.
• Excellent communication and stakeholder engagement.
• Customer-focused approach and service excellence.
• Strong problem-solving and sound judgement.
• Experience with Microsoft Office and business systems.

Responsibilities

• Support day-to-day operational and administrative functions of the business.
• Supervise and coordinate administration and reception teams.
• Provide coaching, guidance and performance support to team members.
• Assist with recruitment, onboarding, induction and workforce administration activities.
• Manage escalated client and operational enquiries.
• Support finance, procurement, travel, facilities and resource management activities.
• Monitor service standards and identify opportunities for process improvement.
• Conduct quality assurance and compliance activities to support operational excellence.
• Prepare reports, analyse data and provide operational insights to support decision-making.
• Build and maintain effective relationships with internal and external stakeholders.

Skills

Operations coordination

Team supervision

Stakeholder engagement

Microsoft Office

Attention to detail

Independent worker

Education

Business Administration

Practice Management

Tools

Microsoft Office

Job description

Chandler Macleod Group is seeking an experienced Assistant Practice Manager in Brisbane to support day-to-day operations, coordinate administrative functions, and lead support staff. The role reports to the Practice Manager and focuses on workforce coordination, compliance, and continuous improvement.

The successful candidate will manage admin and reception teams, assist with recruitment and onboarding, and handle stakeholder engagement while ensuring services are delivered efficiently and