Practice Manager

REGIONAL GI; Wagga Wagga; On-site; AUD 110,000 - 170,000; Full time

Job summary

Regional GI is a growing private gastroenterology and hepatology practice servicing Wagga Wagga and the wider Riverina. The Practice Manager will lead the administration team, own day-to-day operations, drive business performance and strategic planning across multiple sites, and guide the practice through its next phase of growth.

The role involves overseeing budgeting, recruitment of new gastroenterologists, onboarding, and piloting AI and automation tools with a solid business case and change

Qualifications

• Demonstrated experience in practice, business or operations management, ideally in healthcare, specialist medical or procedural settings.
• Proven leadership of teams, including recruitment, performance management and staff development.
• Sound business and financial acumen, including budgeting, financial reporting, revenue cycle and supplier negotiation.

Responsibilities

• Oversee all practice operations, including front-of-house, patient flow, billing, scheduling and patient claims.
• Prepare and maintain rosters for onsite staff, approve timesheets and manage leave to ensure optimal coverage.
• Oversee theatre list management and coordination with partner hospitals and day surgeries.
• Partner with the Directors to develop and deliver the practice's strategic and business plans, including recruitment of additional gastroenterologists, new services, new rooms and new sites.
• Prepare, monitor and report on budgets, financial performance, revenue cycle, key performance indicators and practice dashboards.
• Research, evaluate and pilot AI and automation tools in consultation with the Directors and clinicians, with a clear business case, measurable outcomes and a plan for change management.
• Lead, train, manage, review and develop administration staff.
• Oversee risk management and governance operations, including incident reporting, complaints and open disclosure processes.
• Maintain compliance with relevant standards and legislation, including privacy and health records obligations, WHS, infection control and Medicare billing requirements.
• Lead the practical onboarding of new gastroenterologists, including rooms, systems, credentialing, billing set-up and hospital liaison.

Skills

Leadership

Budgeting

Revenue cycle

Systems improvement

Medical practice software

Microsoft Office

Digital systems

Communication

Tools

Practice management software

Microsoft Office

Job description

The Practice Manager is a senior business leader responsible for the efficient, compliant and profitable operation of Regional GI, and for guiding the practice through its next phase of growth. Working closely with the Directors, the Practice Manager will lead and develop the administration team, own the day-to-day operations of the practice, drive business performance and strategic planning, identify and implement new systems and AI tools, build a culture of learning and accountability, ensure clinical governance and compliance obligations are met, and support the recruitment and onboarding of new gastroenterologists.

Key responsibilities

• Oversee all practice operations, including front-of-house, patient flow, billing, scheduling and patient claims
• Prepare and maintain rosters for onsite staff, approve timesheets and manage leave to ensure optimal coverage
• Oversee theatre list management and coordination with partner hospitals and day surgeries
• Partner with the Directors to develop and deliver the practice's strategic and business plans, including recruitment of additional gastroenterologists, new services, new rooms and new sites
• Prepare, monitor and report on budgets, financial performance, revenue cycle, key performance indicators and practice dashboards
• Research, evaluate and pilot AI and automation tools in consultation with the Directors and clinicians, with a clear business case, measurable outcomes and a plan for change management
• Lead, train, manage, review and develop administration staff
• Oversee risk management and governance operations, including incident reporting, complaints and open disclosure processes
• Maintain compliance with relevant standards and legislation, including privacy and health records obligations, WHS, infection control and Medicare billing requirements
• Lead the practical onboarding of new gastroenterologists, including rooms, systems, credentialing, billing set-up and hospital liaison

About you

• Demonstrated experience in practice, business or operations management, ideally in healthcare, specialist medical or procedural settings
• Proven leadership of teams, including recruitment, performance management and staff development
• Sound business and financial acumen, including budgeting, financial reporting, revenue cycle and supplier negotiation
• Proactive, self-directed approach, with a track record of identifying problems and opportunities and acting on them without needing direction
• Demonstrated experience improving systems, processes and workflows
• Proficiency with medical practice software, Microsoft Office and digital systems
• Excellent written and verbal communication and interpersonal skills, with the ability to deal with patients, clinicians and stakeholders with empathy and professionalism
• Genuine curiosity and an active learning mindset, including a willingness to learn about and apply AI and emerging technologies in a practice setting

About us

Regional GI is a growing private gastroenterology and hepatology practice servicing Wagga Wagga and the wider Riverina. The practice provides specialist consulting, endoscopy and advanced endoscopic resection services across multiple sites, and is expanding its team of gastroenterologists. We are committed to high-quality, patient-centred care, clinical excellence and continual improvement, and we are looking to embrace modern technology, to deliver better care and a better experience for patients and clinicians.