Practice Manager

Better Medical; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee Assistance Program

Leadership Development Program

PM network access

Business advisory support

Job summary

Better Medical’s Medi7 St Kilda Rd clinic is seeking a Practice Manager to oversee daily operations, rostering and patient flow. The role requires strong leadership and a collaborative approach with GPs, nurses and reception staff.

You will be the first point of contact for staff, coordinate clinic services, and drive service delivery while engaging with the wider Better Medical network for knowledge sharing and business development.

Qualifications

• The Practice Manager is the first point of contact for clinical and non-clinical staff.
• Lead by example and manage daily clinic operations including rostering and front‑of‑house tasks.
• Provide leadership to reception, nursing and administration teams and ensure smooth day‑to‑day operations.

Responsibilities

• Oversee bookings, front‑of‑house enquiries and daily clinic flow.
• Support and guide clinic support staff.
• Coordinate team members across clinic services for efficient operations.
• Act as escalation point for complex issues with a proactive, solutions‑oriented approach.
• Assist in budgeting, performance monitoring and achieving KPIs.

Skills

multitasking

clear communication

empathy

problem solving

reliability

leadership

Tools

Best Practice

HotDoc

PRODA

Job description

A part of the Better Medical group, Medi7 St Kilda Rd is an experienced General Practice that prides itself on our quality care and personal approach, with our patient’s health and well-being, as our greatest priority. Our clinic is fully AGPAL accredited, delivering up-to-date, high-quality care in a relaxed and welcoming environment.

We are looking for a Practice Manager to support our clinic. The clinic is home to 8 GPs and a professional team of Nurses and Receptionists, so time management and the ability to communicate and connect with your team is essential.

About the role

The Practice Manager is the first point of contact for all clinical and non-clinical staff and is responsible for effective and service-focused daily operations of the clinics.

Leading by example and working on reception as part of the weekly roster, supporting patient bookings, front-of-house enquiries and day-to-day clinic flow

Providing leadership and guidance to clinic support staff including reception, nursing and administration

Supporting and influencing stakeholders, implementing best practice while bringing the team on the journey

Coordinating team members across clinic services and ensuring smooth daily operations

Acting as the escalation point for complex issues, taking a proactive and solutions-focused approach

Managing operational requirements including rostering, resourcing, service delivery, accreditation and business development

Supporting financial and business performance, including budgeting and monitoring clinic outcomes

The Practice Manager will have the benefit of engaging with the wider Better Medical group network of practices, attending key meetings, sharing knowledge, and implementing the business objectives.

About you

This is a great opportunity for a Practice Manager, Senior Medical Receptionist or emerging leader with strong communication skills who is ready to step into a Practice Manager role.

We are seeking someone who leads by example, brings a positive can-do attitude, and is confident in coordinating the day-to-day running of the clinic. Your ability to juggle competing priorities while creating a welcoming and supportive environment for patients, GPs and team members will be key to your success.

Your strengths include multitasking, clear communication, empathy and problem solving. You are reliable, follow through on commitments and are always looking for ways to improve processes and support the team. You believe strongly in the value of primary care and enjoy working collaboratively to build a positive clinic culture focused on teamwork, trust and respect.

Familiarity with Best Practice, HotDoc and PRODA will be highly regarded.

Why Better Medical?

Remuneration package reflective of experience, plus a short-term incentive based on achievement of KPIs

Access to our Employee Assistance Program for you and your direct family

Access to a network of over 60+ Practice Managers through the Better Medical group

Access to internal Leadership Development Program

Access to a specialised business advisory functions for extra support

Our values of support, compassion, integrity, connection and innovation are integral to our way of working