Practice Manager: Healthcare Ops & Growth Leader

Regional Gi; Wagga Wagga; On-site; AUD 110,000 - 170,000; Full time

Job summary

Regional GI is a growing private gastroenterology and hepatology practice servicing Wagga Wagga and the wider Riverina. The Practice Manager will lead the administration team, own day-to-day operations, drive business performance and strategic planning across multiple sites, and guide the practice through its next phase of growth.

The role involves overseeing budgeting, recruitment of new gastroenterologists, onboarding, and piloting AI and automation tools with a solid business case and change

Qualifications

• Demonstrated experience in practice, business or operations management, ideally in healthcare, specialist medical or procedural settings.
• Proven leadership of teams, including recruitment, performance management and staff development.
• Sound business and financial acumen, including budgeting, financial reporting, revenue cycle and supplier negotiation.

Responsibilities

• Oversee all practice operations, including front-of-house, patient flow, billing, scheduling and patient claims.
• Prepare and maintain rosters for onsite staff, approve timesheets and manage leave to ensure optimal coverage.
• Oversee theatre list management and coordination with partner hospitals and day surgeries.
• Partner with the Directors to develop and deliver the practice's strategic and business plans, including recruitment of additional gastroenterologists, new services, new rooms and new sites.
• Prepare, monitor and report on budgets, financial performance, revenue cycle, key performance indicators and practice dashboards.
• Research, evaluate and pilot AI and automation tools in consultation with the Directors and clinicians, with a clear business case, measurable outcomes and a plan for change management.
• Lead, train, manage, review and develop administration staff.
• Oversee risk management and governance operations, including incident reporting, complaints and open disclosure processes.
• Maintain compliance with relevant standards and legislation, including privacy and health records obligations, WHS, infection control and Medicare billing requirements.
• Lead the practical onboarding of new gastroenterologists, including rooms, systems, credentialing, billing set-up and hospital liaison.

Skills

Leadership

Budgeting

Revenue cycle

Systems improvement

Medical practice software

Microsoft Office

Digital systems

Communication

Tools

Practice management software

Microsoft Office

Job description

Regional GI is a growing private gastroenterology and hepatology practice servicing Wagga Wagga and the wider Riverina. The Practice Manager will lead the administration team, own day-to-day operations, drive business performance and strategic planning across multiple sites, and guide the practice through its next phase of growth.

The role involves overseeing budgeting, recruitment of new gastroenterologists, onboarding, and piloting AI and automation tools with a solid business case and change