Practice Manager / PA

Dr Kate Tyson; Melbourne; On-site; AUD 87,000 - 100,000; Full time

Benefits offered by this job

On-site parking

Autonomy and decision-making authority

Direct partnership with the specialist

Opportunity to make a genuine impact

Some occasional work-from-home hours

Job summary

Dr Kate Tyson's specialist gynaecological practice in East Melbourne is seeking an experienced Medical Practice Manager to lead operations, people management and systems.

This senior role requires proven medical practice management, staff leadership, and surgical workflow management, with a focus on patient-centred care. Full‑time or 4‑5 days per week, on‑site with some flexibility for occasional work from home, January start.

Qualifications

• 1–5+ years' experience as a Medical Practice Manager (essential).
• Experience managing staff within a medical or surgical practice.
• Strong knowledge of MBS items, theatre bookings, and surgical billing.
• Experience implementing process improvements and operational systems.
• Excellent communication, organisational, and leadership skills.
• Australian work authorisation is required.

Responsibilities

• Managing day-to-day medical practice operations.
• Leading, supervising, and supporting the medical reception and administration staff.
• People management including rostering, leave management, performance management, and conflict resolution.
• Coordinating theatre bookings, surgical lists, and specialist appointment scheduling.
• Overseeing medical billing, invoicing, patient accounts, and aged debt.
• Implementing and improving practice systems, workflows, and policies.
• Ensuring a high standard of patient experience and empathic care.
• Working closely with specialist to resolve operational and patient care issues.

Skills

Medical Practice Manager experience

Staff leadership

Surgical workflow management

MBS items knowledge

Process improvements

Communication

Patient service focus

Tools

Gentu

Xestro

Job description

$87,000 – $100,000 + super | Full-time or Part-time (4-5 days) | East Melbourne | January start

A solo gynaecologist is seeking an experienced Medical Practice Manager to lead the operations, people management, and systems of our specialist gynaecological practice.

This is a senior role requiring proven experience in medical practice management, staff leadership, and surgical workflow management. This role is not suitable for candidates transitioning from medical receptionist roles without prior practice management experience.

$87,000 – $100,000 + super | Full-time or Part-time (4-5 days) | East Melbourne | January start

A solo gynaecologist is seeking an experienced Medical Practice Manager to lead the operations, people management, and systems of our specialist gynaecological practice.

This is a senior role requiring proven experience in medical practice management, staff leadership, and surgical workflow management. This role is not suitable for candidates transitioning from medical receptionist roles without prior practice management experience.

Key Responsibilities

As Medical Practice Manager, you will be responsible for the overall performance and smooth operation of the practice.

Key responsibilities include:

• Managing day-to-day medical practice operations

• Leading, supervising, and supporting the medical reception and administration staff

• People management, including rostering, leave management, performance management, and conflict resolution

• Coordinating theatre bookings, surgical lists, and specialist appointment scheduling

• Overseeing medical billing, invoicing, patient accounts, and aged debt

• Implementing and improving practice systems, workflows, and policies

• Ensuring a high standard of patient experience and service delivery, focusing on empathic patient centred care

• Working closely with specialist to resolve operational and patient care issues

Skills and Experience

To be successful in this role, you will have:

• 1–5+ years' experience as a Medical Practice Manager (essential)

• Demonstrated experience managing staff within a medical or surgical practice

• Strong knowledge of MBS items, theatre bookings, and surgical billing

• Experience implementing process improvements and operational systems

• Excellent communication, organisational, and leadership skills

• High attention to detail with a proactive, solutions-focused mindset

• Experience using Gentu and Xestro softwares

• Australian work authorisation is required for this position

Please note: This role requires prior medical practice management experience and is not suitable for candidates whose background is limited to medical reception or administrative roles.

What We Offer

• Salary: $87,000 – $100,000 per annum + super

• Full-time, on-site leadership role, with some ability for occasional work from home hours

• On-site parking

• High level of autonomy and decision-making authority

• Direct partnership with the specialist

• Opportunity to make a genuine impact in a growing surgical practice

About the practice

Dr Kate is a specialist gynaecologist with a strong interest in caring for a broad range of surgically complex gynaecological conditions, as well as the management of pelvic pain more broadly. She shares her time between public and private practice.

The consulting space is shared with another gynaecologist and her administrative support staff, and we aim to have a calm and respectful work environment for all.

There is one other receptionist currently working two days a week for Dr Kate.