Practice Manager

Remedy Recruitment; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Remedy Recruitment is seeking a General Practice Manager for a busy Gold Coast GP practice to lead operations, quality and people. You will report to the General Manager and shape how a great team delivers outstanding primary care.

In this role you will drive a patient-centred experience, support reception and clinical staff, and maintain high standards of accreditation and compliance in a busy, supportive environment.

Qualifications

• Minimum 3 years' management experience in a busy, mixed billing general practice
• Best Practice experience is essential; Cubiko knowledge is highly regarded
• Proven ability to lead multidisciplinary teams and service workflows
• Sound understanding of Medicare requirements, AGPAL accreditation and healthcare compliance
• A confident, collaborative communicator who builds strong relationships with doctors and clinical staff
• A calm problem-solver who thrives in a busy, accountable environment
• A genuine passion for exceptional patient care
• Tertiary qualifications in health administration, business or a related field are desirable

Responsibilities

• Operational leadership: Oversee the day-to-day running of the practice, keeping workflows smooth, efficient and aligned with the organisation's strategic direction
• Team support: Be the first point of contact for reception, nursing, medical and allied health staff, supporting training, coaching and performance
• Patient experience: Champion patient-centred care, coach reception on appointment utilisation, and manage feedback and complaints with care
• Quality and accreditation: Drive continuous quality improvement and maintain AGPAL accreditation standards
• Compliance: Ensure the practice meets all legal and healthcare regulatory requirements
• Facilities: Keep facilities and equipment managed to the highest standard
• Engagement: Work with the Practice Regional Manager to support doctor, patient and marketing initiatives

Skills

Leadership

Team management

Operations management

Communication

Stakeholder management

Education

Tertiary qualifications in health administration or related field

Tools

Best Practice

Cubiko

Job description

Are you an experienced General Practice Manager who loves leading people and lifting patient care? This is your chance to step into a key leadership role at one of our client's busier Gold Coast practices, reporting to the General Manager and shaping how a great team delivers outstanding primary care.

What sets this role apart is the team itself: staff are happy, retention is strong and the workforce is stable thanks to a positive, supportive culture. With full administrative support in place, and no expectation to manage finances, recruitment or rostering, you can focus on what you do best: leading operations, quality and people.

This is a permanent, full-time, on-site position.

Your Key Responsibilities as the Practice Manager:

• Operational leadership: Oversee the day-to-day running of the practice, keeping workflows smooth, efficient and aligned with the organisation's strategic direction.
• Team support: Be the first point of contact for reception, nursing, medical and allied health staff, supporting training, coaching and performance.
• Patient experience: Champion patient-centred care, coach reception on appointment utilisation, and manage feedback and complaints with care.
• Quality and accreditation: Drive continuous quality improvement and maintain AGPAL accreditation standards.
• Compliance: Ensure the practice meets all legal and healthcare regulatory requirements.
• Facilities: Keep facilities and equipment managed to the highest standard.
• Engagement: Work with the Practice Regional Manager to support doctor, patient and marketing initiatives.

About You:

• Minimum 3 years' management experience in a busy, mixed billing general practice
• Best Practice experience is essential; Cubiko knowledge is highly regarded
• Proven ability to lead multidisciplinary teams and service workflows
• Sound understanding of Medicare requirements, AGPAL accreditation and healthcare compliance
• A confident, collaborative communicator who builds strong relationships with doctors and clinical staff
• A calm problem-solver who thrives in a busy, accountable environment
• A genuine passion for exceptional patient care
• Tertiary qualifications in health administration, business or a related field are desirable

Why This Organisation:

Our client is a respected, family-owned primary care provider committed to high-quality, patient-centred care for the Gold Coast community. They have built a welcoming, supportive workplace where people feel valued, which is why their team stays. Here you will be part of the family, not just the org chart.

“Employees come first. If you take care of your employees, they will take care of the clients.” – Richard Branson

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