Practice Manager

Smile Partners; Sydney, Gosford; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonus

Employee benefits

Novated car leasing

Professional development

Wellbeing support

Job summary

Smile Partners is seeking a commercially driven leader to oversee two orthodontic practices in Maroubra and Kincumber, with Maroubra as the primary location. You’ll lead day-to-day operations, develop a high-performing team, and drive patient experience and business growth.

Working with the Orthodontist and regional leadership, you’ll manage revenue, costs, and workflows across sites, while upholding clinical standards and delivering excellent patient care.

Qualifications

• Proven ability to operate autonomously while aligning to organisational strategy.
• Strong commercial acumen with budgeting, targets, and metrics.
• Experience leading multi-site healthcare teams.
• Comfortable engaging with senior stakeholders and driving change.

Responsibilities

• Oversee day-to-day operations of two practices in Maroubra and Kincumber, with Maroubra as the primary location.
• Build and develop a high-performing team culture driving accountability and patient outcomes.
• Own practice performance focusing on revenue growth, cost management, and operational efficiency.
• Partner with the Orthodontist to lead daily operations and an outstanding patient experience.
• Collaborate with Smile Partners leadership to implement strategic initiatives and improve performance.
• Take local ownership of the patient journey, lead lead management, conversion, and satisfaction.
• Lead people and performance management including rostering, development, coaching and engagement.
• Ensure compliance and clinical standards across both locations.

Skills

Team leadership

Operations management

Revenue growth

Budget management

Patient experience

Stakeholder management

Tools

Smile Partners resources

Job description

Lead a high-performing orthodontic practice, driving team success, patient experience, and business growth across two locations!

Lead the performance, culture, and patient experience of a premium orthodontic practice, balancing exceptional patient care with strong commercial outcomes.

Backed by Smile Partners, a network of over 40 orthodontic practices across Australia and New Zealand, this opportunity welcomes you to step into a leadership role with real impact and future growth potential.

We’re seeking a commercially driven leader to spearhead performance, inspire and develop a high-performing team, and play a pivotal role in shaping the practice’s continued success. With the business entering an exciting period of growth, this is a fantastic opportunity to make a meaningful impact and help drive its next phase of development.

What you’ll be responsible for:

• Oversee the day-to-day operations of two practices in Maroubra and Kincumber, with Maroubra as your primary location.
• Build, lead, and develop a high-performing team culture that drives accountability, engagement, and exceptional patient outcomes.
• Take ownership of practice performance, with support from your Regional Manager, focusing on revenue growth, cost management, and operational efficiency.
• Partner with the Orthodontist to lead daily practice operations, ensuring seamless workflows and an outstanding patient experience.
• Collaborate with Smile Partners leadership to implement strategic initiatives, drive continuous improvement, and optimise practice performance.
• Take local ownership of the patient journey, driving effective lead management, conversion, and patient satisfaction.
• Lead people and performance management, including rostering, team development, coaching, and engagement.
• Ensure compliance requirements and clinical standards are consistently upheld across both locations.

What success looks like:

• A high-performing, engaged team with strong retention and accountability
• Consistently strong patient experience and conversion outcomes
• A well-run practice meeting or exceeding targets
• Strong alignment between clinical and operational leadership
• Continuous improvement in systems, efficiency, and performance

What you’ll bring:

• Proven ability to operate with autonomy while aligning to broader organisational strategy
• Ability to identify performance opportunities and proactively problem solve using the Smile Partners suite of resources and support
• Strong commercial acumen with experience managing budgets, targets, and performance metrics
• A confident people leader who can coach, influence, and drive accountability
• Ability to balance people, operations, and financial outcomes
• Comfortable working with senior stakeholders and driving change

What we offer:

• No orthodontic experience required. We provide training and ongoing support from an experienced team
• A supportive, high-performing team environment within a growing network
• Opportunity to develop within a multi-site leadership structure
• Competitive salary + performance-based bonus
• Access to employee benefits, including retail discounts and novated car leasing
• Professional development and networking opportunities
• Employee Assistance Program for your wellbeing

Why join Smile Partners?

You’ll be part of a connected network that values collaboration, growth, and exceptional patient care. We invest in our people, celebrate wins, and create an environment where you can build a meaningful and rewarding career.

If you’re a strong operator looking for a leadership role with both autonomy and support, we’d love to hear from you.

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