Office Manager | Burleigh

Sports & Spinal Group Services Pty Ltd; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% off services for you and immediate

Employee Assistance Program (EAP)

Paid parental leave

Social team events

Ongoing training and development

Job summary

Sports & Spinal Physiotherapy’s Burleigh clinic seeks an Office Manager to lead daily operations, coordinate admin tasks and ensure an exceptional patient experience. You’ll supervise the front desk and support a multidisciplinary team in a busy allied health setting.

You’ll partner with the Practice Leader to optimise workflows, manage scheduling and billing, and maintain accurate records. Prior experience in allied health admin is valued in this hands-on leadership role.

Qualifications

• Experience in medical, allied health or customer-focused administration.
• Confidence coordinating workflows and supporting a team.
• Strong communication, organisation and time-management skills.
• Solutions-focused approach and the initiative to take ownership.
• Proficient with computer systems.
• Positive attitude to support patients and clinicians.

Responsibilities

• Oversee day-to-day administration and operations of the clinic.
• Lead and support the administration team, including casual admin support.
• Help ensure patients receive a welcoming, professional and memorable experience.
• Coordinate appointment scheduling, phone enquiries and front desk operations.
• Support billing, payments, invoicing and end-of-day reconciliation.
• Assist with clinician support, diary management and general clinic coordination.
• Maintain accurate patient records and administrative processes.
• Monitor workflows and identify opportunities to improve efficiency.
• Work with the Practice Leader to support clinic performance and team success.

Skills

Administration

Team leadership

Front desk operations

Billing

Diary management

Patient experience

Job description

Ready to take the lead in a thriving allied health clinic? Join our established Burleigh clinic as our new Office Manager, where you’ll play a key role in keeping the clinic running smoothly, supporting our clinicians and delivering an exceptional experience for every patient.

Our clinic features three clinical rooms and a gym, bringing together a multidisciplinary team of three Physiotherapists, an Exercise Physiologist, a Podiatrist, Remedial Massage and Dietetics services.

Working closely with the Practice Leader, you’ll oversee day-to-day clinic operations, coordinate administrative processes and help create a welcoming, organised environment for both patients and staff. You’ll also work alongside our casual administration team member, who provides approximately 13 hours of support per week.

This is a hands‑on leadership opportunity suited to someone who enjoys taking ownership, keeping things organised and being the go‑to person who helps everything run seamlessly.

The role is full‑time, Monday to Friday, with standard hours of 8:30am–5:30pm and an early finish at 3:00pm on Fridays.

What You’ll Do

• Oversee the day-to-day administration and operations of the clinic.
• Lead and support the administration team, including our casual administration support.
• Help ensure patients receive a welcoming, professional and memorable experience.
• Coordinate appointment scheduling, phone enquiries and general front desk operations.
• Support billing, payments, invoicing and end‑of‑day reconciliation.
• Assist with clinician support, diary management and general clinic coordination.
• Maintain accurate patient records and administrative processes.
• Monitor workflows and identify opportunities to improve efficiency.
• Work closely with the Practice Leader to support clinic performance and team success.

About You

You’re organised, proactive and enjoy bringing people together to achieve a common goal. You take pride in creating a positive patient experience and understand the importance of a well-run clinic.

• Experience in medical, allied health or customer‑focused administration.
• Confidence coordinating workflows and supporting a team.
• Strong communication, organisation and time‑management skills.
• A practical, solutions‑focused approach and the initiative to take ownership.
• Confidence using computer systems and learning new processes.
• A positive attitude and a genuine desire to support both patients and clinicians.

Previous Office Manager or allied health experience is advantageous, but not essential.We’re happy to train the right person who brings the right attitude, transferable skills and willingness to learn.

Why Join Us?

• A rewarding leadership opportunity where you can make a genuine difference to the clinic's daily operations.
• A supportive team environment working alongside a multidisciplinary group of health professionals.
• Partnership with an experienced Practice Leader to help the clinic succeed.
• Support from our wider Office Manager network and shared services across HR, IT, Finance and Marketing.
• Competitive remuneration, with opportunities for salary reviews and quarterly bonuses.

The Perks

• 50% off our services for you and your immediate family
• Employee Assistance Program (EAP)
• Paid parental leave
• Social team events and opportunities to connect across the business
• Ongoing training, development and support to help you succeed

About Us

For over 30 years, Sports & Spinal Physiotherapy has been one of Southeast Queensland's leading allied health providers.

With clinics across the region, we bring together passionate health professionals who are committed to delivering exceptional patient care and helping our communities move, feel and live better.

Our values are simple, but powerful:

• Respect All
• Be Memorable
• Collaborate & Grow
• Innovate for the Future
• And… Show the Love!

If you're an organised, people-focused professional looking for your next opportunity in a supportive allied health environment, we'd love to hear from you!