Police Case Manager - Hybrid & Growth

Employees Mutuals Limited; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Fitness Passport

Retail discounts

Wellbeing program

Learning & development

EAP benefits

Celebration events

Annual incentives

Job summary

Employees Mutuals Limited (EML) is seeking a dedicated Case Manager to join the NSW Police team in Sydney. You will manage a portfolio of workers’ compensation claims, coordinating with injured workers, their employers, and external partners to support timely, safe return-to-work outcomes.

The role focuses on empathy, problem-solving, and collaboration within a hybrid, full-time framework. EML offers meaningful work in a specialist area of personal injury claims management and opportunities for

Qualifications

• World-class customer service with ability to build rapport with each client.
• Proactive, self-motivated and able to think creatively when engaging with stakeholders.
• Experience negotiating and influencing positive outcomes.
• Enjoy working collaboratively within a supportive team environment.
• Ability to handle challenging conversations with empathy.

Responsibilities

• Manage a full portfolio of workers’ compensation claims.
• Maintain relationships with injured workers, their employer (NSW Police Force) and external stakeholders.
• Develop and implement return-to-work plans with Technical & Injury Management Specialists.

Skills

Customer service

Stakeholder management

Negotiation

Conflict resolution

Team collaboration

Job description

Employees Mutuals Limited (EML) is seeking a dedicated Case Manager to join the NSW Police team in Sydney. You will manage a portfolio of workers’ compensation claims, coordinating with injured workers, their employers, and external partners to support timely, safe return-to-work outcomes.

The role focuses on empathy, problem-solving, and collaboration within a hybrid, full-time framework. EML offers meaningful work in a specialist area of personal injury claims management and opportunities for