People Services Process Improvement Analyst

The Royal Melbourne Hospital; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

The Royal Melbourne Hospital in Parkville, VIC, is seeking a Business Improvement Analyst within the People Services team to streamline processes and enhance the employee experience. You will analyse current workflows, understand user needs and design practical improvements with a focus on automation and self-service.

You will work with People Systems, payroll and operations to translate business needs into clear requirements, support testing and help implement lasting changes that benefit staff

Qualifications

• Experience leading process analysis in a complex organisation.
• Ability to translate business and user requirements into practical solutions.
• Experience analysing systems/workflows to identify opportunities for simplification, automation and self-service.
• Experience helping teams clarify problems, design improvements and translate ideas into practical action.
• Strong user research, stakeholder engagement and workshop facilitation skills.
• Experience supporting testing, implementation and embedding of process or system changes.
• Strong analytical, problem-solving and documentation skills.
• Relevant tertiary qualifications or equivalent experience; business analysis or improvement certifications are highly regarded.

Responsibilities

• Map and analyse end-to-end employee lifecycle processes to identify inefficiencies, risks and opportunities for improvement.
• Gather and translate business and user requirements into clear functional and technical requirements and future-state solutions.
• Engage employees, managers and operational teams to understand needs, pain points and opportunities for improvement.
• Work with People Systems and technology teams to identify opportunities to improve processes and maximise SuccessFactors capabilities.
• Translate requirements into practical solutions and support solution design, testing and implementation to ensure they meet business and user needs.
• Identify, assess and prioritise improvement opportunities based on organisational needs, service impact and available resources.

Skills

Process analysis

Stakeholder engagement

Workshop facilitation

Analytical thinking

Requirements translation

Testing & implementation

Documentation skills

Education

Tertiary qualification in BA

Tools

SuccessFactors

Job description

The Royal Melbourne Hospital in Parkville, VIC, is seeking a Business Improvement Analyst within the People Services team to streamline processes and enhance the employee experience. You will analyse current workflows, understand user needs and design practical improvements with a focus on automation and self-service.

You will work with People Systems, payroll and operations to translate business needs into clear requirements, support testing and help implement lasting changes that benefit staff