People Experience Transformation Lead - 12-Month Program

Melbourne Health; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

The Royal Melbourne Hospital is seeking an experienced People Experience Improvement Lead to drive a 12-month program to simplify and redesign People & Culture services across the employee lifecycle.

You will lead governance, measurement and benefits realisation while partnering across Recruitment, People Services, People Information, Immigration and People Systems to embed sustainable improvements beyond the program.

Qualifications

• Significant experience leading complex improvement initiatives in a large organisation.
• Expertise in end-to-end process improvement, service design and operational excellence, ideally within People & Culture.
• Strong analytical and problem-solving skills, including root-cause analysis.
• Experience leading cross-functional initiatives involving people, process, technology, risk and controls.
• Strong stakeholder engagement, facilitation and influencing skills, including with senior leaders.
• Experience leading change from design through to implementation, embedding and benefits realisation.

Responsibilities

• Strategy, Improvement & Delivery – establish, lead and deliver a prioritised portfolio of People & Culture improvement initiatives
• Process & Service Design – lead end-to-end reviews and redesign of employee lifecycle processes
• Service Demand & Capacity – identify the drivers of operational demand and develop solutions that reduce unnecessary effort and improve service capacity
• Data, Insights & Service Performance – use data and operational insights to identify improvements, establish baselines and measure performance
• Digital Enablement – partner with key stakeholders to maximise SuccessFactors capabilities and enable greater self-service
• Employee Experience – apply user-centred design principles to create a simple, consistent and effective people experience
• Stakeholder & Change Leadership – partner and engage with stakeholders across the organisation to design, implement and embed sustainable improvements

Job description

The Royal Melbourne Hospital is seeking an experienced People Experience Improvement Lead to drive a 12-month program to simplify and redesign People & Culture services across the employee lifecycle.

You will lead governance, measurement and benefits realisation while partnering across Recruitment, People Services, People Information, Immigration and People Systems to embed sustainable improvements beyond the program.