Business Improvement Analyst - People Services

The Royal Melbourne Hospital; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

The Royal Melbourne Hospital in Parkville, VIC, is seeking a Business Improvement Analyst within the People Services team to streamline processes and enhance the employee experience. You will analyse current workflows, understand user needs and design practical improvements with a focus on automation and self-service.

You will work with People Systems, payroll and operations to translate business needs into clear requirements, support testing and help implement lasting changes that benefit staff

Qualifications

• Experience leading process analysis in a complex organisation.
• Ability to translate business and user requirements into practical solutions.
• Experience analysing systems/workflows to identify opportunities for simplification, automation and self-service.
• Experience helping teams clarify problems, design improvements and translate ideas into practical action.
• Strong user research, stakeholder engagement and workshop facilitation skills.
• Experience supporting testing, implementation and embedding of process or system changes.
• Strong analytical, problem-solving and documentation skills.
• Relevant tertiary qualifications or equivalent experience; business analysis or improvement certifications are highly regarded.

Responsibilities

• Map and analyse end-to-end employee lifecycle processes to identify inefficiencies, risks and opportunities for improvement.
• Gather and translate business and user requirements into clear functional and technical requirements and future-state solutions.
• Engage employees, managers and operational teams to understand needs, pain points and opportunities for improvement.
• Work with People Systems and technology teams to identify opportunities to improve processes and maximise SuccessFactors capabilities.
• Translate requirements into practical solutions and support solution design, testing and implementation to ensure they meet business and user needs.
• Identify, assess and prioritise improvement opportunities based on organisational needs, service impact and available resources.

Skills

Process analysis

Stakeholder engagement

Workshop facilitation

Analytical thinking

Requirements translation

Testing & implementation

Documentation skills

Education

Tertiary qualification in BA

Tools

SuccessFactors

Job description

Business Improvement Analyst - People Services

The Royal Melbourne Hospital – Parkville VIC

Join the Employee Experience team as a Business Analyst, People Services Improvement and play a key role in streamlining People Services and improving the overall employee experience.

Working with operational, systems and payroll teams, you will analyse current processes, understand user needs, identify opportunities for improvement and design practical future-state solutions. You will translate business needs into clear requirements and support solution design, testing and implementation.

You will help deliver simpler, more efficient People Services that make it easier for employees and managers to access the support they need.

Key Accountabilities

• Process Analysis - Map and analyse end-to-end employee lifecycle processes to identify inefficiencies, risks and opportunities for improvement.
• Requirements & Future State Design - Gather and translate business and user requirements into clear functional and technical requirements and future-state solutions.
• User Research - Engage employees, managers and operational teams to understand needs, pain points and opportunities for improvement.
• Systems & Automation - Work with People Systems and technology teams to identify opportunities to improve processes and maximise SuccessFactors capabilities.
• Solution Design & Testing - Translate requirements into practical solutions and support solution design, testing and implementation to ensure they meet business and user needs.
• Continuous Improvement Pipeline - Identify, assess and prioritise improvement opportunities based on organisational needs, service impact and available resources.

About You

You are a Business Analyst or Process Improvement professional who brings strong analytical, process mapping and stakeholder engagement skills. You will bring:

• Experience leading process analysis, mapping and improvement in a complex organisation.
• Ability to translate business and user requirements into practical solutions.
• Experience analysing systems and workflows to identify opportunities for simplification, automation and self-service.
• Experience helping teams clarify problems, design improvements and translate ideas into practical action.
• Strong user research, stakeholder engagement and workshop facilitation skills.
• Experience supporting testing, implementation and embedding of process or system changes.
• Strong analytical, problem-solving and documentation skills.
• Relevant tertiary qualifications or equivalent experience; business analysis or improvement certifications are highly regarded.

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.