Business Improvement Analyst - People Services

Melbourne Health; Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging up to $12,000 tax‑ex?

Additional annual leave

Monthly accrued day off

Onsite staff health services

Descripción de la vacante

Melbourne Health is seeking a Business Improvement Analyst to join the People Services Improvement team. This 12-month fixed-term, full-time role focuses on streamlining People Services and improving the employee experience.

You will work across people, process and technology with payroll and systems teams to translate needs into practical solutions and support design, testing and implementation. You will study current processes, map requirements, engage stakeholders, and identify opportunities

Formación

• Experience leading process analysis and improvement in a complex organisation.
• Ability to translate business needs into practical solutions and requirements.
• Strong stakeholder engagement and workshop facilitation skills.
• Experience with testing, implementation and embedding of process or system changes.

Responsabilidades

• Process Analysis - Map and analyse end-to-end employee lifecycle processes to identify inefficiencies and opportunities for improvement.
• Requirements & Future State Design - Gather and translate requirements into functional/technical specs and future-state solutions.
• User Research - Engage employees, managers and operational teams to understand needs and pain points.
• Systems & Automation - Identify opportunities to improve processes and maximise HRIS capabilities.
• Solution Design & Testing - Design practical solutions and support testing/implementation to meet needs.
• Continuous Improvement Pipeline - Identify, assess and prioritise improvement opportunities.

Conocimientos

Analytical thinking

Process mapping

Stakeholder engagement

Requirements gathering

Educación

Tertiary qualification or equivalent (BA/BAH)

Herramientas

SuccessFactors

Descripción del empleo

Business Improvement Analyst - People Services

Business Improvement Analyst - People Services

• Full time, 12 month fixed term opportunity
• Help streamline People Services and make it easier for employees and managers to get things done.
• Work across people, process and technology to deliver smarter ways of working.

Join the Employee Experience team as a Business Analyst, People Services Improvement and play a key role in streamlining People Services and improving the overall employee experience.

Working with operational, systems and payroll teams, you will analyse current processes, understand user needs, identify opportunities for improvement and design practical future-state solutions. You will translate business needs into clear requirements and support solution design, testing and implementation.

You will help deliver simpler, more efficient People Services that make it easier for employees and managers to access the support they need.

Key Accountabilities

• Process Analysis - Map and analyse end-to-end employee lifecycle processes to identify inefficiencies, risks and opportunities for improvement.
• Requirements & Future State Design - Gather and translate business and user requirements into clear functional and technical requirements and future-state solutions.
• User Research - Engage employees, managers and operational teams to understand needs, pain points and opportunities for improvement.
• Systems & Automation - Work with People Systems and technology teams to identify opportunities to improve processes and maximise SuccessFactors capabilities.
• Solution Design & Testing - Translate requirements into practical solutions and support solution design, testing and implementation to ensure they meet business and user needs.
• Continuous Improvement Pipeline - Identify, assess and prioritise improvement opportunities based on organisational needs, service impact and available resources.

About You

You are a Business Analyst or Process Improvement professional who brings strong analytical, process mapping and stakeholder engagement skills. You will bring:

• Experience leading process analysis, mapping and improvement in a complex organisation.
• Ability to translate business and user requirements into practical solutions.
• Experience analysing systems and workflows to identify opportunities for simplification, automation and self-service.
• Experience helping teams clarify problems, design improvements and translate ideas into practical action.
• Strong user research, stakeholder engagement and workshop facilitation skills.
• Experience supporting testing, implementation and embedding of process or system changes.
• Strong analytical, problem-solving and documentation skills.
• Relevant tertiary qualifications or equivalent experience; business analysis or improvement certifications are highly regarded.

Benefits of Working at RMH

• Meaningful WorkMake a real difference in the lives of patients, families and our community.
• Career GrowthAccess learning, development, and diverse career opportunities.
• Supportive Culture & BelongingJoin in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• InnovationHelp shape the future of healthcare through research, technology and new models of care.
• World-Class ExcellenceWork alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct - one of the world's leading biomedical and research precincts.
• Enjoy great employee benefitsSalary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville PrecinctWork in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.