People Services Lead – HR Transformation & Service Excellence

Liebherr; Sydney; Sur place; AUD 150 000 - 190 000; Plein temps

Avantages offerts par ce poste

Retail and medical insurance discounts

Bonus leave days

Parental leave

Comprehensive training programs

Résumé du poste

Liebherr-Australia Pty. Ltd. is seeking a People Services Lead to head a high-performing HR shared services function supporting employees and leaders across Australia and New Zealand.

Reporting to the People Operations Leader, you will shape service delivery, technology adoption and employee experience initiatives in a global organisation. You will lead a dispersed People Services team, drive continuous improvement, automate processes and collaborate with the HR Systems team to maximise SAP

Qualifications

• Led HR Shared Services, People Operations or Employee Services in medium to large organisations.
• Experience delivering operational transformation or process improvement programs.
• Experience supporting blue-collar, field service, manufacturing or mining workforces.

Responsabilités

• Lead and develop a nationally dispersed People Services team with a service-excellence focus.
• Drive automation, simplification of people processes and efficiency improvements.
• Partner with HR Systems to maximise SAP SuccessFactors adoption and self-service.
• Lead strategic People & Capability projects with stakeholder engagement and compliance.
• Provide expert HR advisory support to employees and leaders.
• Collaborate with stakeholders to improve service delivery models and self-service solutions.
• Establish and monitor service measures and customer satisfaction using data.

Connaissances

HR Shared Services

People Operations

Employee Services

Operational Transformation

Process Optimisation

Data Analysis

Stakeholder Engagement

Customer Service

HR Compliance

Outils

SAP SuccessFactors

Description du poste

Liebherr-Australia Pty. Ltd. is seeking a People Services Lead to head a high-performing HR shared services function supporting employees and leaders across Australia and New Zealand.

Reporting to the People Operations Leader, you will shape service delivery, technology adoption and employee experience initiatives in a global organisation. You will lead a dispersed People Services team, drive continuous improvement, automate processes and collaborate with the HR Systems team to maximise SAP