People Services Lead - Based in Adelaide, Sydney or Perth

Liebherr-Australia; Adelaide; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

retail and medical insurance discounts

bonus leave days

parental leave

comprehensive training programs

Job summary

Liebherr-Australia Pty Ltd is seeking a People Services Lead to shape a high-performing HR shared services function across Australia and New Zealand. Reporting to the People Operations Leader, you will lead a dispersed team, streamline processes and expand self-service, delivering operational excellence in a global organisation.

You will partner with the HR Systems team to maximise SAP SuccessFactors adoption, deliver strategic projects, provide expert HR advisory support, and enhance employee

Qualifications

• Experience leading HR Shared Services or People Operations teams.
• Proven track record delivering process improvements and automation.
• Experience supporting blue-collar or manufacturing or industrial workforces.
• Strong knowledge of employment legislation and HR compliance.
• Adept at analyzing data and creating actionable reports.

Responsibilities

• Lead the nationally dispersed People Services team to service excellence.
• Drive continuous improvement, automation and simplification of processes.
• Partner with HR Systems to maximise SAP SuccessFactors adoption.
• Lead strategic People & Capability projects with stakeholders.
• Provide expert HR advisory support across many people-related matters.
• Collaborate to optimise service delivery and self-service solutions.
• Establish metrics and use data to drive decisions.

Skills

HR Shared Services leadership

Operational transformation

Data analysis & reporting

Stakeholder engagement

People Operations knowledge

Tools

SAP SuccessFactors

Job description

Join Liebherr-Australia as our People Services Lead and take the lead in delivering a high-performing HR shared services function that supports employees and leaders across the business. This is an opportunity to influence the future direction of People Operations within a global organisation, shaping service delivery, technology adoption and employee experience initiatives across Australia and New Zealand. Reporting to the People Operations Leader, this newly created leadership role will play a pivotal part in streamlining processes, expanding self-service capability, improving employee experiences and driving operational excellence. You will have the opportunity to shape how People Services are delivered across the business while leading a capable team through the next phase of growth and transformation. If this opportunity sounds exciting, we'd love to hear from you.

Responsibilities

• Lead and develop a nationally dispersed high-performing People Services team, fostering capability, collaboration and service excellence.
• Drive continuous improvement, automation, and simplification of people processes to enhance efficiency and the employee experience.
• Partner with the HR Systems team to maximise adoption and value from SAP SuccessFactors, leveraging technology to reduce manual activity and increase employee and manager self-service.
• Lead and deliver strategic People & Capability projects, ensuring successful outcomes, stakeholder engagement and compliance requirements are met.
• Provide expert HR advisory support and guidance to employees and leaders across a broad range of people-related matters.
• Partner with internal stakeholders to optimise service delivery models, strengthen self-service solutions, and improve operational effectiveness.
• Establish and monitor service measures, team performance metrics and customer satisfaction indicators, using data to drive decision making and continuous improvement.

Skills & Experience

• Demonstrated success leading HR Shared Services, People Operations or Employee Services teams within medium to large, multi-site organisations.
• Experience leading operational transformation, service redesign, process optimisation or continuous improvement programs.
• Demonstrated experience supporting blue-collar, trade-based, field service, manufacturing, mining, engineering or industrial workforces.
• Strong knowledge of employment legislation, industrial instruments, HR compliance requirements, and employee lifecycle processes.
• Demonstrated ability to analyse data, prepare reports, and identify opportunities for process improvement and operational efficiency.
• Well-developed stakeholder engagement and customer service skills, with the ability to build trusted relationships across all levels of the business.
• Experience driving process optimisation, system utilisation, audits and continuous improvement initiatives within a people function.

Our Offer

At Liebherr, we value your well-being. We offer a culture of recognition and reward, celebrating your contributions and ensuring you feel valued.

• retail and medical insurance discounts
• bonus leave days
• parental leave
• comprehensive training programs

Diversity and Inclusion

Diversity and inclusion sit at the heart of the Liebherr Group's Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace

Culture

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

PLEASE NOTE: Applicants successful in progressing past interview stage will be required to undergo a pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.

The Company

Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of New Zealand customers is unwavering.

Location

Liebherr-Australia Pty. Ltd.
1 Dr Willi Liebherr Drive
5096 Adelaide
Australia (AU)