People Services Lead

Liebherr Australia Pty Ltd; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Retail and medical insurance discounts

Bonus leave days

Parental leave

Comprehensive training programs

Job summary

Liebherr-Australia Pty. Ltd. is seeking a People Services Lead to drive a high‑performing HR shared services function across Australia and New Zealand, reporting to the People Operations Leader.

This newly created role will shape service delivery, technology adoption and employee experience initiatives in a global organisation. You will lead a nationally dispersed team, drive process improvement and automation, partner with the HR Systems team to maximise SAP SuccessFactors adoption, and deliver

Qualifications

• Led HR Shared Services or People Operations teams in medium to large organisations.
• Experience driving operational transformation and process redesign.
• Experience supporting blue‑collar, field service, manufacturing, mining, or industrial workforces.
• Strong knowledge of employment legislation, industrial instruments and compliance.
• Ability to analyse data, prepare reports and identify improvement opportunities.
• Excellent stakeholder engagement and customer service skills.

Responsibilities

• Lead and develop a nationally dispersed high‑performing People Services team, fostering capability, collaboration and service excellence.
• Drive continuous improvement, automation, and simplification of people processes to enhance efficiency and the employee experience.
• Partner with the HR Systems team to maximise adoption and value from SAP SuccessFactors, leveraging technology to reduce manual activity and increase self‑service.
• Lead and deliver strategic People & Capability projects with stakeholder engagement and compliant outcomes.
• Provide expert HR advisory support to employees and leaders across diverse people-related matters.
• Partner with internal stakeholders to optimise service delivery models and improve operational effectiveness.
• Establish and monitor service measures, team performance metrics and customer satisfaction indicators.

Skills

People leadership

Stakeholder engagement

Process improvement

HR analytics

Change management

Communication

Tools

SAP SuccessFactors

Job description

Liebherr-Australia Pty. Ltd. is part of the Liebherr Group, which employs more than 50,000 people, in over 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies make Liebherr a respected leader and a trustworthy partner to industry.

Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20-hectare head office complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers are unwavering.

About the Role:

Join Liebherr-Australia as our People Services Lead and take the lead in delivering a high-performing HR shared services function that supports employees and leaders across the business. This is an opportunity to influence the future direction of People Operations within a global organisation, shaping service delivery, technology adoption and employee experience initiatives across Australia and New Zealand.

Reporting to the People Operations Leader, this newly created leadership role will play a pivotal part in streamlining processes, expanding self-service capability, improving employee experiences and driving operational excellence. You will have the opportunity to shape how People Services are delivered across the business while leading a capable team through the next phase of growth and transformation. If this opportunity sounds exciting,we'd love to hear from you.

Responsibilities:

Lead and develop a nationally dispersed high-performing People Services team, fostering capability, collaboration and service excellence.

Drive continuous improvement, automation, and simplification of people processes to enhance efficiency and the employee experience.

Partner with the HR Systems team to maximise adoption and value from SAP SuccessFactors, leveraging technology to reduce manual activity and increase employee and manager self-service.

Lead and deliver strategic People & Capability projects, ensuring successful outcomes, stakeholder engagement and compliance requirements are met.

Provide expert HR advisory support and guidance to employees and leaders across a broad range of people-related matters.

Partner with internal stakeholders to optimise service delivery models, strengthen self-service solutions, and improve operational effectiveness.

Establish and monitor service measures, team performance metrics and customer satisfaction indicators, using data to drive decision making and continuous improvement.

Skills & Experience:

Demonstrated success leading HR Shared Services, People Operations or Employee Services teams within medium to large, multi-site organisations.

Experience leading operational transformation, service redesign, process optimisation or continuous improvement programs.

Demonstrated experience supporting blue-collar, trade-based, field service, manufacturing, mining, engineering or industrial workforces.

Strong knowledge of employment legislation, industrial instruments, HR compliance requirements, and employee lifecycle processes.

Demonstrated ability to analyse data, prepare reports, and identify opportunities for process improvement and operational efficiency.

Well-developed stakeholder engagement and customer service skills, with the ability to build trusted relationships across all levels of the business.

Experience driving process optimisation, system utilisation, audits and continuous improvement initiatives within a people function.

Our Offer:

At Liebherr, we value your well-being. We offer a culture of recognition and reward, celebrating your contributions and ensuring you feel valued.

You'll have access to generous benefits like retail and medical insurance discounts, bonus leave days, parental leave, and comprehensive training programs, fostering your personal and professional growth.

Diversity and Inclusion:

Diversity and inclusion sit at the heart of the Liebherr Group's Core Values.

We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace

Culture:

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

PLEASE NOTE:

Applicants successful in progressing past interview stage will be required to undergo a pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.

Applicants Please Note: Liebherr has not engaged any recruitment agency or other third party for the recruitment of this role.

Beware of Recruitment Scams:

Liebherr never charges any fees at any point in the recruitment process. If you are contacted through unofficial channels and asked to pay money, cover travel expenses, or provide personal documents, this is fraudulent activity.

Only verify vacancies on the official Liebherr careers website.

Never make payments or disclose sensitive personal information.