Payments Operations Knowledge & Training Specialist

Reserve Bank of Australia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Reserve Bank of Australia is seeking a Knowledge Management and Training specialist to support the Payments Operations Program. You will work with the Project Manager and Senior SME to develop and rollout new knowledge content and training materials, coordinate meetings, and track progress within a multi-disciplinary team that includes IT and operations.

This role offers exposure to Australia’s national payments infrastructure, including RITS, and provides opportunities to contribute to

Qualifications

• Strong expertise in business support roles and delivering outcomes.
• Experience working in a matrix organisation with stakeholders.
• Ability to engage stakeholders across delivery and support teams.
• Experience collaborating with IT and operations teams.
• Excellent written and verbal communication with stakeholders.
• Ability to prioritise and meet deadlines.

Responsibilities

• Support delivery of Knowledge Management and Training workstream.
• Coordinate creation of knowledge content and training material.
• Liaise with internal/external stakeholders and track progress.
• Collaborate with the broader POP team and IT staff.

Skills

Business support

Delivery focus

Stakeholder engagement

Cross-functional teamwork

Communication

Deadline orientation

Team player

Job description

The Reserve Bank of Australia is seeking a Knowledge Management and Training specialist to support the Payments Operations Program. You will work with the Project Manager and Senior SME to develop and rollout new knowledge content and training materials, coordinate meetings, and track progress within a multi-disciplinary team that includes IT and operations.

This role offers exposure to Australia’s national payments infrastructure, including RITS, and provides opportunities to contribute to