Payments Operations BA: Knowledge Management & Training

Reserve Bank of Australia; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

Reserve Bank of Australia is seeking a seasoned Business Analyst to join the Payments Operations Program in Sydney. The role focuses on analysing knowledge management and training requirements and coordinating the development of new content and training material with internal SMEs and external providers.

You will work with stakeholders across IT and operations to deliver a cohesive knowledge management and training framework and support the broader POP team in achieving program goals.

Qualifications

• Strong experience in business analysis and requirements gathering.
• Proven ability to engage with stakeholders and manage expectations.
• Ability to work in a matrix organisation and deliver outcomes on time.

Responsibilities

• Analyze knowledge management and training requirements for the Payments Operations Program.
• Develop processes and procedures to support rollout of knowledge management and training framework.
• Coordinate creation of new knowledge content with SMEs and external providers.
• Support other business analysis tasks across Payments Operations Program streams.

Skills

Business analysis

Stakeholder management

Delivery focus

Cross-functional collaboration

Written communication

Education

Bachelor's degree in relevant field

Job description

Reserve Bank of Australia is seeking a seasoned Business Analyst to join the Payments Operations Program in Sydney. The role focuses on analysing knowledge management and training requirements and coordinating the development of new content and training material with internal SMEs and external providers.

You will work with stakeholders across IT and operations to deliver a cohesive knowledge management and training framework and support the broader POP team in achieving program goals.