ServiceNow Knowledge Management Lead

Reserve Bank of Australia; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

The Reserve Bank of Australia is seeking a Knowledge Management Specialist to drive the adoption of ServiceNow Knowledge Management and to build a knowledge-driven culture across the organisation. In this hybrid role, you will enable teams to access, share and apply knowledge to improve service delivery.

You will collaborate with IT, project delivery and content owners to ensure content is easy to find and maintain, create visual guides and training materials, monitor usage, and continuously

Qualifications

• Bachelor’s degree in information technology or related field.
• Experience configuring knowledge bases in ServiceNow.
• Strong communication and facilitation skills.
• Experience leading knowledge enablement and training initiatives.

Responsibilities

• Lead KM practices and knowledge capture across projects.
• Monitor ServiceNow usage metrics and drive improvements.
• Design visual guides, walkthroughs, and training materials.
• Collaborate with cross-functional teams to embed KM in workflows.

Skills

Knowledge Management

ServiceNow

Content Design

Training & Enablement

Stakeholder Engagement

Data Analytics

Education

Bachelor’s degree in IT or related field

KCS Certification

Tools

ServiceNow configuration

Job description

The Reserve Bank of Australia is seeking a Knowledge Management Specialist to drive the adoption of ServiceNow Knowledge Management and to build a knowledge-driven culture across the organisation. In this hybrid role, you will enable teams to access, share and apply knowledge to improve service delivery.

You will collaborate with IT, project delivery and content owners to ensure content is easy to find and maintain, create visual guides and training materials, monitor usage, and continuously