Patient Experience & Theatre Bookings Admin

Sutherland Heart Clinic; Sydney; On-site; AUD 52,000 - 76,000; Full time

Job summary

Sutherland Heart Clinic is seeking an Administration Assistant – Bookings Officer to be the first point of contact for patients and support our cardiology and administrative teams. You will manage theatre bookings, maintain patient records, and ensure accurate intake and informed consents while delivering exceptional service.

The role focuses on patient experience, efficient booking workflows, and maintaining professional communication across the clinic.

Qualifications

• Experience in a medical or healthcare reception environment.
• Excellent organisational skills with ability to prioritise multiple tasks.
• Attention to detail in managing administrative tasks and patient records.
• Strong communication skills, professional and empathetic.
• Proficiency in using medical booking systems and general computer applications.
• Patient-focused attitude, calm and courteous under pressure.
• Reliability and punctuality with strong attendance.
• Discretion handling confidential patient information.

Responsibilities

• Greeting patients in a warm and professional manner on arrival.
• Managing patients surgical bookings for multiple doctors.
• Maintaining accurate and up-to-date patient records and documentation.
• Processing patient registration and intake information.
• Handling patient inquiries regarding preadmission, fasting times, and general clinic info.
• Managing the reception desk and ensuring a clean, welcoming environment.
• Providing informed financial consents and handling basic financial transactions.
• Supporting the clinical and administrative team with general office duties.

Skills

Medical bookings

Customer service

Organisation

Communication

Confidentiality

Booking software

Tools

Booking software

Job description

Sutherland Heart Clinic is seeking an Administration Assistant – Bookings Officer to be the first point of contact for patients and support our cardiology and administrative teams. You will manage theatre bookings, maintain patient records, and ensure accurate intake and informed consents while delivering exceptional service.

The role focuses on patient experience, efficient booking workflows, and maintaining professional communication across the clinic.