Patient Experience & Care Coordinator

NHS Jobs; Ryde; On-site; AUD 60,000 - 65,000; Full time

Job summary

Patient Advisor at St Helens Medical Centre seeks a courteous receptionist to manage the practice reception, bookings and patient enquiries, ensuring smooth daily operations. You will greet patients and visitors, signpost them to the appropriate clinician, process calls, emails and text messages, and check IDs for registrations.

Additional duties include handling private payments, scanning documents to health records, supporting clinical staff, and completing opening and closing procedures while

Responsibilities

• Greet patients and visitors, signpost them to the appropriate clinician, process calls, emails and text messages, and check IDs for registrations.
• Take payment for private services and provide receipts, ensuring accurate records.
• Scan patient documents and attach to health records, supporting clinical staff as requested.
• Complete opening and closing procedures per duty rota and maintain general housekeeping of the reception area.

Job description

Patient Advisor at St Helens Medical Centre seeks a courteous receptionist to manage the practice reception, bookings and patient enquiries, ensuring smooth daily operations. You will greet patients and visitors, signpost them to the appropriate clinician, process calls, emails and text messages, and check IDs for registrations.

Additional duties include handling private payments, scanning documents to health records, supporting clinical staff, and completing opening and closing procedures while