Cardiac Clinic Patient Services & Scheduling Lead

Advara HeartCare group; Albion; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Additional annual leave

12 weeks parental leave

Job summary

Advara HeartCare group is seeking an energetic Patient Service Officer to provide friendly administrative support, manage appointments, and coordinate billing across cardiovascular services. The role involves front-desk duties, liaison with clinicians, and ensuring accurate data entry with privacy compliance.

Based in Clayfield with occasional travel to other Brisbane sites, you will contribute to a high standard of patient care and service delivery within a supportive team culture.

Qualifications

• Experience in patient-facing healthcare administration.
• Strong communication and organisational skills.
• Experience with medical billing (Medicare/DVA) is preferred.

Responsibilities

• Greet patients and manage front-desk workflow across sites.
• Schedule and coordinate appointments for multiple Specialists.
• Collect and verify patient information with privacy in mind.
• Handle high volume patient enquiries by phone and email.
• Coordinate billing and receipting to patients, Medicare and DVA.

Skills

Patient care

Customer service

Organisation

Communication

Billing & receipting

Medicare & DVA billing

Phone etiquette

Data entry

Privacy & compliance

Job description

Advara HeartCare group is seeking an energetic Patient Service Officer to provide friendly administrative support, manage appointments, and coordinate billing across cardiovascular services. The role involves front-desk duties, liaison with clinicians, and ensuring accurate data entry with privacy compliance.

Based in Clayfield with occasional travel to other Brisbane sites, you will contribute to a high standard of patient care and service delivery within a supportive team culture.