Administration Assistant Booking Officer

Sutherland Heart Clinic; Sydney; On-site; AUD 52,000 - 76,000; Full time

Job summary

Sutherland Heart Clinic is seeking an Administration Assistant – Bookings Officer to be the first point of contact for patients and support our cardiology and administrative teams. You will manage theatre bookings, maintain patient records, and ensure accurate intake and informed consents while delivering exceptional service.

The role focuses on patient experience, efficient booking workflows, and maintaining professional communication across the clinic.

Qualifications

• Experience in a medical or healthcare reception environment.
• Excellent organisational skills with ability to prioritise multiple tasks.
• Attention to detail in managing administrative tasks and patient records.
• Strong communication skills, professional and empathetic.
• Proficiency in using medical booking systems and general computer applications.
• Patient-focused attitude, calm and courteous under pressure.
• Reliability and punctuality with strong attendance.
• Discretion handling confidential patient information.

Responsibilities

• Greeting patients in a warm and professional manner on arrival.
• Managing patients surgical bookings for multiple doctors.
• Maintaining accurate and up-to-date patient records and documentation.
• Processing patient registration and intake information.
• Handling patient inquiries regarding preadmission, fasting times, and general clinic info.
• Managing the reception desk and ensuring a clean, welcoming environment.
• Providing informed financial consents and handling basic financial transactions.
• Supporting the clinical and administrative team with general office duties.

Skills

Medical bookings

Customer service

Organisation

Communication

Confidentiality

Booking software

Tools

Booking software

Job description

As Administration Assistant Bookings Officer, you will be the first point of contact for our patients and a vital member of our administrative operations. Your role will ensure theatre bookings are managed efficiently, and patients receive exceptional service from the moment they interact with us. This position is fundamental to delivering a positive patient experience and supporting our Cardiologists and clinical operations.

Key responsibilities

• Greeting patients in a warm and professional manner upon arrival
• Managing patients surgical bookings for multiple doctors
• Maintaining accurate and up-to-date patient records and administrative documentation
• Processing patient registration and intake information
• Handling patient inquiries regarding preadmission, fasting times, and general clinic information
• Managing the reception desk and maintaining a clean and welcoming environment
• Providing accurate Informed Financial Consents and managing basic financial transactions in accordance with clinic procedures
• Supporting the clinical and administrative team with general office duties as required

About you

• Proven experience working in a medical or healthcare reception environment
• Excellent organisational skills with the ability to prioritise multiple tasks
• Attention to detail in managing administrative tasks and patient records
• Strong communication skills, both written and verbal, with a professional and empathetic approach
• Proficiency in using medical booking systems and general computer applications
• A patient-focused attitude with the ability to remain calm and courteous under pressure
• Reliability and punctuality with a strong commitment to attendance
• Discretion and the ability to handle sensitive patient information with confidentiality

About us

Sutherland Heart Clinic is a dedicated Cardiac Hospital committed to providing exceptional cardiac care and services to our community. Our experienced team of cardiologists and clinical staff work together to deliver comprehensive patient care. We pride ourselves on creating a welcoming environment where patients feel supported throughout their healthcare journey. Our clinic is founded on values of compassion, professionalism, and clinical excellence.