Front Office Receptionist

Belmont Private Hospital; City of Brisbane; On-site; AUD 34,000 - 44,000; Part time

Job summary

Belmont Private Hospital is seeking an Administration Assistant to join Front Reception and back-office support. The role involves processing patient admissions, answering the switchboard, and delivering high quality customer service to our patients.

Part-time hours are 9am–5pm on Monday, Thursday and Friday with potential weekend shifts; training in other front office areas may be available. Previous administration experience in a healthcare setting is essential.

Qualifications

• Previous administration experience within the health care setting is a must.
• Knowledge of, or the ability to acquire, skills in the WebPAS system
• Well-developed skills in the use of Microsoft applications and other information databases -Word, Excel and switchboard
• Ability to provide high level of administration support to all stakeholders to enable health professionals and medical staff to meet their objectives and deliver high quality services to patients
• Experience in a broad range of clerical duties and computer experience
• Ability to work independently as well as in a team displaying a 'can do' attitude
• Proven commitment to professional development and quality improvement
• Open honest approach with the ability to maintain confidentiality and privacy
• Problem solving ability in own area of responsibility
• Previous accounts receivable and payables experience
• Previous patient admissions and discharges experience

Responsibilities

• The Administration Assistant is responsible for ensuring the patient admissions are processed in a timely fashion whilst providing excellent customer service,
• Answering the hospital switchboard & directing calls within the hospital,
• To be sensitive to individual situations,
• Ensuring a high standard of care is provided to patients and staff.
• Offering administration assistance to nursing staff
• Handling patients' belongings with care and ensuring all parcels are delivered in a timely manner
• Organising hospital mail
• Liaising with hospital psychiatrists to ensure correct form are completed for billing
• Completing health fund checks for all day patients

Skills

WebPAS

Microsoft Word

Excel

Tools

WebPAS

Microsoft Word

Excel

Job description

We require an Administration Assistant to work within Front Reception and back-office support.The role includes processing patient admissions, handling back-office support functionality, providing support to visitors, contractors and couriers whilst answering the switch board and providing excellent customer service to our patients. There could be the opportunity to train in other areas of front office administration.

We are seeking a part-time employee who is able to work shifts of 9am to 5pm Monday, Thursday, Friday and potential weekend shifts.

Previous administration experience within the health care setting is amust

Knowledge of, or the ability to acquire, skills in the WebPAS system

Well-developed skills in the use of Microsoft applications and other information databases -Word, Excel and switchboard

Ability to provide high level of administration support to all stakeholders to enable health professionals and medical staff to meet their objectives and deliver high quality services to patients

Experience in a broad range of clerical duties and computer experience

Ability to work independently as well as in a team displaying a 'can do' attitude

Proven commitment to professional development and quality improvement

Open honest approach with the ability to maintain confidentiality and privacy

Problem solving ability in own area of responsibility

Previous accounts receivable and payables experience

Previous patient admissions and discharges experience

Key Responsibilities:

The Administration Assistant is responsible for ensuring the patient admissions are processed in a timely fashion whilst providing excellent customer service,

Answering the hospital switchboard & directing calls within the hospital,

To be sensitive to individual situations,

Ensuring a high standard of care is provided to patients and staff.

Offering administration assistance to nursing staff

Handling patients' belongings with care and ensuring all parcels are delivered in a timely manner

Organising hospital mail

Liaising with hospital psychiatrists to ensure correct form are completed for billing

Completing health fund checks for all day patients