Patient Experience: Switchboard & Front Desk

North West Hospital and Health Service; Mount Isa City; On-site; AUD 50,000 - 60,000; Full time

Job summary

North West Hospital and Health Service and Mount Isa invite applications for a Switchboard Operator and Receptionist. You will be the vital link connecting patients, visitors and healthcare teams, delivering a professional and welcoming experience while supporting hospital operations.

Key duties include managing the switchboard, coordinating pagers and mobile devices, and responding to emergencies following hospital protocols.

Qualifications

• C Class Motor Vehicle Licence.
• Pre-employment screening will be conducted for the successful applicant, including Criminal History checks.
• This is a VPD risk role and may require evidence of vaccination or immunity to: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, Pertussis, and Tuberculosis.
• A period of probation may apply.

Responsibilities

• Provide professional switchboard and reception services, ensuring callers and visitors are assisted promptly, courteously and efficiently.
• Support hospital operations through effective communication, administration and coordination of pagers, mobile phones and other communication systems.
• Respond appropriately to emergency and security situations by following established hospital protocols and procedures.

Job description

North West Hospital and Health Service and Mount Isa invite applications for a Switchboard Operator and Receptionist. You will be the vital link connecting patients, visitors and healthcare teams, delivering a professional and welcoming experience while supporting hospital operations.

Key duties include managing the switchboard, coordinating pagers and mobile devices, and responding to emergencies following hospital protocols.