Reception and Switchboard Administrator

North West Hospital and Health Service; Mount Isa City; On-site; AUD 50,000 - 60,000; Full time

Job summary

North West Hospital and Health Service and Mount Isa invite applications for a Switchboard Operator and Receptionist. You will be the vital link connecting patients, visitors and healthcare teams, delivering a professional and welcoming experience while supporting hospital operations.

Key duties include managing the switchboard, coordinating pagers and mobile devices, and responding to emergencies following hospital protocols.

Qualifications

• C Class Motor Vehicle Licence.
• Pre-employment screening will be conducted for the successful applicant, including Criminal History checks.
• This is a VPD risk role and may require evidence of vaccination or immunity to: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, Pertussis, and Tuberculosis.
• A period of probation may apply.

Responsibilities

• Provide professional switchboard and reception services, ensuring callers and visitors are assisted promptly, courteously and efficiently.
• Support hospital operations through effective communication, administration and coordination of pagers, mobile phones and other communication systems.
• Respond appropriately to emergency and security situations by following established hospital protocols and procedures.

Job description

• Unique locations

Connect Our Hospital, Support Our Community!

Join North West Hospital and Health Service as a Switchboard Operator and Receptionist, where you’ll be the vital link connecting patients, visitors and healthcare teams. In this fast-paced and rewarding role, you’ll provide exceptional customer service while supporting the safe and effective operation of hospital services.

About The Role

Play an important role in ensuring seamless communication across the hospital while delivering a professional and welcoming experience for patients, visitors and staff.

• Provide professional switchboard and reception services, ensuring callers and visitors are assisted promptly, courteously and efficiently.
• Support hospital operations through effective communication, administration and coordination of pagers, mobile phones and other communication systems.
• Respond appropriately to emergency and security situations by following established hospital protocols and procedures.

Requirements

• C Class Motor Vehicle Licence.
• Pre-employment screening will be conducted for the successful applicant, including Criminal History checks.
• This is a VPD risk role and may require evidence of vaccination or immunity to: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, Pertussis, and Tuberculosis.
• A period of probation may apply.

About North West Hospital And Health Service

The North West Hospital and Health Service (NWHHS) delivers public health services across approximately 300,000 square kilometres, supporting remote communities throughout North Western Queensland and the Gulf of Carpentaria. We are committed to promoting community wellbeing and providing high-quality, accessible and effective healthcare for all.

• Unique locations
• Friendly communities
• Regional, rural and remote $$$ incentives

Affectionately known as the ‘oasis of the outback,' Mount Isa represents over 50 nationalities which give the city a unique cosmopolitan flavour. People enjoy living in this modern community, with restaurants, excellent health care, shopping, churches, clubs, service clubs and social activities. You will love the yearly carnival of festivities and celebrations including the Mount Isa Rodeo.

The Traditional Owners of the area are the Kalkadoon people.

Mount Isa is a great place to live and work!

Applications close: Friday, 6 November 2026.

Occupational group

Administration