Hospital Switchboard & Receptionist: Patient Care Connector

Queensland Health; Mount Isa City; On-site; AUD 52,000 - 72,000; Full time

Job summary

North West Hospital and Health Service in Mount Isa is seeking a Switchboard Operator and Receptionist to be the vital link connecting patients, visitors and healthcare teams. You will provide exceptional customer service while supporting the safe and effective operation of hospital services.

You will play an important role in ensuring seamless communication across the hospital while delivering a professional and welcoming experience for patients, visitors and staff.

Responsibilities

• Provide professional switchboard and reception services, ensuring callers and visitors are assisted promptly, courteously and efficiently.
• Support hospital operations through effective communication, administration and coordination of pagers, mobile phones and other communication systems.
• Respond appropriately to emergency and security situations by following established hospital protocols and procedures.

Job description

North West Hospital and Health Service in Mount Isa is seeking a Switchboard Operator and Receptionist to be the vital link connecting patients, visitors and healthcare teams. You will provide exceptional customer service while supporting the safe and effective operation of hospital services.

You will play an important role in ensuring seamless communication across the hospital while delivering a professional and welcoming experience for patients, visitors and staff.