Switchboard Administrator

Queensland Health; Redcliffe; On-site; AUD 42,000 - 60,000; Part time

Benefits offered by this job

Flexible working arrangements

Superannuation up to 12.75%

Salary packaging

Job summary

Queensland Health invites applications for a permanent part-time Switchboard Operator role, based at the hospital. You will provide a professional and courteous service to staff and visitors, transferring calls correctly and within timeframes, in a 24/7 environment.

Key responsibilities include efficient operation of switchboard equipment, administrative duties, maintaining records, supporting paging systems, and coordinating emergency communications.

Qualifications

• Clear communication with staff and visitors.
• Efficiently operate switchboard equipment and transfer calls accurately.
• Carry out general administrative duties to support daily operations.

Responsibilities

• Efficiently operate switchboard equipment by responding professionally to all incoming calls to the hospital ensuring that the caller is transferred or redirected correctly and in a timely manner.
• Perform general administrative duties to contribute to the effective daily operations of the switchboard department.
• Communicate regularly with all departments of the hospital to maintain accurate and current records for effective switchboard operations.
• Provide a service to support hospital staff in the allocation, coordination and fault repair of all pager units for the hospital.
• Operate alternative communication systems to regularly liaise with hospital staff in the event of an emergency or security response situation.
• Exercise judgment and initiative by identifying emergency situations from incoming calls and respond immediately according to emergency code procedures, strictly adhering to protocols and timeframes.

Skills

Communication

Call handling

Administrative skills

Emergency awareness

Teamwork

Tools

Switchboard equipment

Job description

Permanent part time opportunity to play a key role in keeping the hospital connected, providing responsive and courteous switchboard services across a fast-paced 24/7 environment.

About the role

Permanent part time opportunity to provide a professional and courteous switchboard service to staff and customers of the hospital, ensuring appropriate action and response within suitable timeframes. The Switchboard operates 24 hours per day, seven days a week and is a critical role in communications for the hospital.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Efficiently operate switchboard equipment by responding professionally to all incoming calls to the hospital ensuring that the caller is transferred or redirected correctly and in a timely manner.
• Perform general administrative duties to contribute to the effective daily operations of the switchboard department.
• Communicate regularly with all departments of the hospital to maintain accurate and current records for effective switchboard operations.
• Provide a service to support hospital staff in the allocation, coordination and fault repair of all pager units for the hospital.
• Operate alternative communication systems to regularly liaise with hospital staff in the event of an emergency or security response situation.
• Exercise judgment and initiative by identifying emergency situations from incoming calls and respond immediately according to emergency code procedures, strictly adhering to protocols and timeframes.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it’s so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED.