Patient Experience Concierge - Healthcare Front Desk

ForHealth Group; Dapto; Sur place; AUD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

EAP program

Flare benefits platform

Novated leases

Fitness Passport

Dental discount 20%

Private health insurance (Medibank)

Résumé du poste

ForHealth Group in Dapto is seeking a warm, confident Patient Experience Concierge to welcome patients and visitors, assist with QR check-in, bookings, and information, and ensure a positive, efficient start to every visit.

You’ll work closely with the reception team, help keep the front of house tidy, promote clinic programs like CDM and CDBS, and support colleagues with a calm, professional presence in a fast-paced healthcare environment.

Qualifications

• Experience in reception, hospitality, retail or concierge-style roles.
• Medical centre or healthcare experience is a bonus but not required.
• Excellent communication skills and a friendly manner.
• Ability to multitask, stay organised and work under pressure.

Responsabilités

• Greet patients and visitors, assist with QR check-in and direct them appropriately
• Support reception with appointment bookings, scanning, basic admin and phone calls
• Maintain front-of-house cleanliness, stock brochures and materials, and monitor patient wait times
• Encourage Google reviews and educate patients about healthcare programs such as CDM and CDBS
• Open and close the medical centre, ensuring a smooth start and end to each day
• Relay patient feedback and assist the Practice Manager with any service or WHS concerns

Connaissances

Customer service

Multitasking

Organised

Tech skills

QR check-in

Team player

CDM/CDBS knowledge

Formation

Certificate III or IV in Health Administration

First Aid and CPR certification

Outils

QR check-in software

Admin systems

Description du poste

ForHealth Group in Dapto is seeking a warm, confident Patient Experience Concierge to welcome patients and visitors, assist with QR check-in, bookings, and information, and ensure a positive, efficient start to every visit.

You’ll work closely with the reception team, help keep the front of house tidy, promote clinic programs like CDM and CDBS, and support colleagues with a calm, professional presence in a fast-paced healthcare environment.