Patient Experience Host

ForHealth Group; Newcastle-Maitland; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

EAP program

Flare benefits platform

Salary packaging options including nov

Fitness Passport

Dental discount

Private health insurance discount

Job summary

ForHealth Group is seeking a warm, confident Patient Experience Concierge for our Charlestown clinic. As the first point of contact for patients and visitors, you’ll create a positive, supportive and efficient experience from check-in through to departure, ensuring comfort and clarity at every step.

You’ll support reception with bookings, scanning, basic admin and phone tasks, maintain front-of-house presentation, and help educate patients about healthcare programs such as CDBS and CDM.

Qualifications

• Experience in reception, hospitality, retail or a concierge-style role.
• Medical centre or healthcare experience is a bonus, but not essential.
• Excellent communication skills and a confident, friendly manner.
• Ability to multitask, stay organised and work well under pressure.
• Basic tech skills and a willingness to learn QR check-in and admin systems.
• Understanding of programs like CDM and CDBS (desirable).
• A team player mindset – ready to jump in and support colleagues when needed.
• Certificate III or IV in Health Administration, First Aid and CPR certification (desirable).

Responsibilities

• Greet patients and visitors, assist with QR code check-in and direct them appropriately
• Support reception with appointment bookings, scanning, basic admin and phone calls
• Maintain front-of-house cleanliness, stock brochures and materials, and monitor patient wait times
• Encourage Google reviews and help educate patients about healthcare programs such as CDBS and CDM
• Open and close the medical centre, ensuring a smooth start and end to each day
• Relay patient feedback and assist the Practice Manager with any service or WHS concerns

Skills

Reception experience

Customer service oriented

Excellent communication

Multitasking

Team player

Tech savvy (QR check-in)

Education

Certificate III/IV Health Administration

First Aid and CPR certification

Job description

ForHealth Group is seeking a warm, confident Patient Experience Concierge for our Charlestown clinic. As the first point of contact for patients and visitors, you’ll create a positive, supportive and efficient experience from check-in through to departure, ensuring comfort and clarity at every step.

You’ll support reception with bookings, scanning, basic admin and phone tasks, maintain front-of-house presentation, and help educate patients about healthcare programs such as CDBS and CDM.