Concierge

For Health Group; Newcastle-Maitland; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

EAP (Employee Assistance Program)

Flare benefits platform

Novated leases

Fitness Passport access

Dental discount (20%)

Medibank private health insurance

Job summary

ForHealth Group is seeking a warm, organized Patient Experience Concierge to join our Charlestown team, acting as the first contact for patients and visitors and guiding them through their visit with a friendly, professional presence.

You will assist with check-in, appointment bookings, basic admin, and customer service, helping ensure a positive experience from entry to exit across our health services network.

Qualifications

• Experience in reception, hospitality, retail or concierge-style role.
• Excellent communication skills and a confident, friendly manner.
• Ability to multitask, stay organised and work well under pressure.
• Basic tech skills and a willingness to learn QR check-in and admin systems.
• Understanding of CDM and CDBS (desirable)

Responsibilities

• Greet patients and visitors, assist with QR code check-in and direct them appropriately.
• Support reception with appointment bookings, scanning, basic admin and phone calls.
• Maintain front-of-house cleanliness, stock brochures and materials, and monitor patient wait times.
• Encourage Google reviews and help educate patients about healthcare programs such as CDBS and CDM.
• Open and close the medical centre, ensuring a smooth start and end to each day.
• Relay patient feedback and assist the Practice Manager with any service or WHS concerns.

Skills

Reception experience

Customer service

Communication skills

Multitasking

Tech skills

Team player

Education

Health Admin Cert III/IV

First Aid and CPR

Tools

QR check-in system

Admin systems

Job description

At ForHealth, we believe that quality healthcare should be accessible to all Australians. With over 95 medical centres and a network of 1,500+ independent health practitioners, we’re proud to deliver more than 8 million patient consultations each year. We are a values‑led organisation that champions innovation, teamwork, and excellence in patient care. When you join ForHealth, you’re joining a team that's “In it together” and genuinely passionate about making a difference in the lives of our patients.

About the Role

We're looking for a warm, confident and organised Patient Experience Concierge to join our friendly team in Charlestown. As the first point of contact for patients and visitors, you’ll play a key role in creating a positive, supportive and efficient experience from the moment they walk in.

Whether it’s helping someone check in, navigating services like Skin2 Clinic or Evoca Women’s Health, or simply offering a friendly smile – your impact will be felt every day.

Key Responsibilities

• Greet patients and visitors, assist with QR code check‑in and direct them appropriately
• Support reception with appointment bookings, scanning, basic admin and phone calls
• Maintain front‑of‑house cleanliness, stock brochures and materials, and monitor patient wait times
• Encourage Google reviews and help educate patients about healthcare programs such as CDBS and CDM
• Open and close the medical centre, ensuring a smooth start and end to each day
• Relay patient feedback and assist the Practice Manager with any service or WHS concerns

What We’re Looking For

You’re a people person through and through – someone who thrives in a fast‑paced, customer‑facing environment. You take pride in presentation, love helping others, and bring a calm, professional presence to everything you do.

• Experience in reception, hospitality, retail or a concierge‑style role
• Medical centre or healthcare experience is a bonus, but not essential
• Excellent communication skills and a confident, friendly manner
• Ability to multitask, stay organised and work well under pressure
• Basic tech skills and a willingness to learn QR check‑in and admin systems
• Understanding of programs like CDM and CDBS (desirable)
• A team player mindset – ready to jump in and support colleagues when needed
• Certificate III or IV in Health Administration, First Aid and CPR certification (desirable)

Why Join Us?

At our Wyoming practice, you’ll be part of a passionate team committed to accessible, high‑quality healthcare. We believe in teamwork, treating patients like family, and delivering good medicine with heart.

In addition to a supportive working environment, you’ll enjoy:

• Free, confidential Employee Assistance Program (EAP) supporting wellbeing, mental health, and financial advice
• Everyday savings on groceries, retail, utilities and more through the Flare benefits platform
• Salary packaging options including novated leases for vehicles with running costs included
• Access to Fitness Passport – discounted entry to gyms, pools and fitness facilities nationwide
• 20% discount on dental services for employees and their families
• Discounted Medibank private health insurance (hospital & extras cover)

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).