Patient Experience Concierge - Healthcare Front Desk

For Health Group; Dapto; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

EAP program (employee assistance)

Flare benefits platform

Novated leases

Fitness Passport

Dental discount

Private health insurance discounts

Job summary

ForHealth Group is seeking a warm, confident Patient Experience Concierge in Dapto. You will welcome patients, assist with check-in, bookings and admin, and help ensure a positive first impression of our care centres.

You’ll join a values-led team focused on accessible, quality healthcare across Australia, with opportunities to support programs like CDM/CDBS and contribute to a smooth patient journey in a busy clinic environment.

Qualifications

• Experience in reception, hospitality, retail or a concierge-style role
• Medical centre or healthcare experience is a bonus, but not essential
• Excellent communication skills and a confident, friendly manner
• Ability to multitask, stay organised and work well under pressure
• Basic tech skills and a willingness to learn QR check-in and admin systems
• Understanding of programs like CDM and CDBS (desirable)
• A team player mindset – ready to jump in and support colleagues when needed
• Certificate III or IV in Health Administration, First Aid and CPR certification (desirable)

Responsibilities

• Greet patients and visitors, assist with QR code check-in and direct them appropriately
• Support reception with appointment bookings, scanning, basic admin and phone calls
• Maintain front-of-house cleanliness, stock brochures and materials, and monitor patient wait times
• Encourage Google reviews and help educate patients about healthcare programs such as CDBS and CDM
• Open and close the medical centre, ensuring a smooth start and end to each day
• Relay patient feedback and assist the Practice Manager with any service or WHS concerns

Skills

Reception experience

Excellent communication skills

Team player

Multitasking

Basic tech skills

CDM knowledge

CDBS knowledge

Education

Certificate III or IV in Health Administration

First Aid and CPR certification

Tools

QR check-in system

Appointment bookings system

Scanning equipment

Job description

ForHealth Group is seeking a warm, confident Patient Experience Concierge in Dapto. You will welcome patients, assist with check-in, bookings and admin, and help ensure a positive first impression of our care centres.

You’ll join a values-led team focused on accessible, quality healthcare across Australia, with opportunities to support programs like CDM/CDBS and contribute to a smooth patient journey in a busy clinic environment.