Healthcare Concierge & Patient Experience (Hybrid)

Randstad Pty; Ballarat; Hybrid; AUD 66,000 - 80,000; Full time

Job summary

Randstad Pty in Ballarat is seeking a Healthcare Concierge/Receptionist to be the warm, first point of contact for patients. The role combines front-desk reception with patient care follow-ups, in-office then hybrid from 2027.

You will manage appointments and inquiries, support the new premium membership launch, and help with basic admin tasks while delivering friendly, empathetic service in a busy allied health clinic.

Qualifications

• Personality: bubbly, warm, empathetic demeanor.
• Exceptional communication: strong phone etiquette and rapport-building.
• Location flexibility: Ballarat local or nearby with hybrid work.
• Proactive drive: comfortable making outgoing calls for payments and bookings.

Responsibilities

• Welcoming patients and managing care plan follow-ups.
• Help launch and manage a premium patient membership program.
• Handle digital inquiries and patient communications.
• Assist with patient records, reception tasks and x-ray admin.

Skills

Personality

Communication

Location flexibility

Proactive drive

Job description

Randstad Pty in Ballarat is seeking a Healthcare Concierge/Receptionist to be the warm, first point of contact for patients. The role combines front-desk reception with patient care follow-ups, in-office then hybrid from 2027.

You will manage appointments and inquiries, support the new premium membership launch, and help with basic admin tasks while delivering friendly, empathetic service in a busy allied health clinic.