Concierge

ForHealth Group; Dapto; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

EAP program

Flare benefits platform

Novated leases

Fitness Passport

Dental discount 20%

Private health insurance (Medibank)

Job summary

ForHealth Group in Dapto is seeking a warm, confident Patient Experience Concierge to welcome patients and visitors, assist with QR check-in, bookings, and information, and ensure a positive, efficient start to every visit.

You’ll work closely with the reception team, help keep the front of house tidy, promote clinic programs like CDM and CDBS, and support colleagues with a calm, professional presence in a fast-paced healthcare environment.

Qualifications

• Experience in reception, hospitality, retail or concierge-style roles.
• Medical centre or healthcare experience is a bonus but not required.
• Excellent communication skills and a friendly manner.
• Ability to multitask, stay organised and work under pressure.

Responsibilities

• Greet patients and visitors, assist with QR check-in and direct them appropriately
• Support reception with appointment bookings, scanning, basic admin and phone calls
• Maintain front-of-house cleanliness, stock brochures and materials, and monitor patient wait times
• Encourage Google reviews and educate patients about healthcare programs such as CDM and CDBS
• Open and close the medical centre, ensuring a smooth start and end to each day
• Relay patient feedback and assist the Practice Manager with any service or WHS concerns

Skills

Customer service

Multitasking

Organised

Tech skills

QR check-in

Team player

CDM/CDBS knowledge

Education

Certificate III or IV in Health Administration

First Aid and CPR certification

Tools

QR check-in software

Admin systems

Job description

At ForHealth, we believe that quality healthcare should be accessible to all Australians. With over 95 medical centres and a network of 1,500+ independent health practitioners, we're proud to deliver more than 8 million patient consultations each year. We are a values-led organisation that champions innovation, teamwork, and excellence in patient care. When you join ForHealth, you're joining a team that's "In it together" and genuinely passionate about making a difference in the lives of our patients.

About the Role

We're looking for a warm, confident and organised Patient Experience Concierge to join our friendly team in Dapto. As the first point of contact for patients and visitors, you'll play a key role in creating a positive, supportive and efficient experience from the moment they walk in.

Whether it's helping someone check in, navigating services like Skin2 Clinic or Evoca Women's Health, or simply offering a friendly smile – your impact will be felt every day.

Key Responsibilities

• Greet patients and visitors, assist with QR code check-in and direct them appropriately
• Support reception with appointment bookings, scanning, basic admin and phone calls
• Maintain front-of-house cleanliness, stock brochures and materials, and monitor patient wait times
• Encourage Google reviews and help educate patients about healthcare programs such as CDBS and CDM
• Open and close the medical centre, ensuring a smooth start and end to each day
• Relay patient feedback and assist the Practice Manager with any service or WHS concerns

What We're Looking For

You're a people person through and through – someone who thrives in a fast-paced, customer-facing environment. You take pride in presentation, love helping others, and bring a calm, professional presence to everything you do.

• Experience in reception, hospitality, retail or a concierge-style role
• Medical centre or healthcare experience is a bonus, but not essential
• Excellent communication skills and a confident, friendly manner
• Ability to multitask, stay organised and work well under pressure
• Basic tech skills and a willingness to learn QR check-in and admin systems
• Understanding of programs like CDM and CDBS (desirable)
• A team player mindset – ready to jump in and support colleagues when needed
• Certificate III or IV in Health Administration, First Aid and CPR certification (desirable)

Why Join Us?

At our Wyoming practice, you'll be part of a passionate team committed to accessible, high-quality healthcare. We believe in teamwork, treating patients like family, and delivering good medicine with heart.

In addition to a supportive working environment, you'll enjoy

• Free, confidential Employee Assistance Program (EAP) supporting wellbeing, mental health, and financial advice
• Everyday savings on groceries, retail, utilities and more through the Flare benefits platform
• Salary packaging options including novated leases for vehicles with running costs included
• Access to Fitness Passport – discounted entry to gyms, pools and fitness facilities nationwide
• 20% discount on dental services for employees and their families
• Discounted Medibank private health insurance (hospital & extras cover)

If you're ready to make a meaningful impact and love working with people, we'd love to hear from you.

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).