Patient Experience Concierge

seek.com.au; Tanawha; On-site; AUD 55,000 - 75,000; Full time

Job summary

SEEK is seeking a professional Patient Liaison Officer to join our healthcare administration team in Queensland. The role focuses on delivering a patient-centred experience while coordinating appointments and information management across the practice.

The successful candidate will build trusted relationships with patients and clinicians, manage confidential records and support efficient service delivery, while contributing to continuous improvement and a positive workplace culture.

Qualifications

• Experience in healthcare administration, medical reception or patient services or similar environment.
• Experience with practice management, appointment scheduling or customer information systems.
• Ability to deliver high-quality service with confidentiality and professionalism.

Responsibilities

• Coordinate patient enquiries, appointments and communications to support a positive patient experience.
• Build trusted relationships with patients, clinicians and stakeholders through professional communication.
• Maintain accurate patient records and administrative systems compliant with privacy and standards.
• Support clinical schedules and practice operations for efficient service delivery.
• Handle sensitive patient interactions with empathy and sound judgment.
• Process administrative and financial transactions accurately and efficiently.
• Contribute to continuous improvement to enhance patient experience and operations.
• Collaborate with team to achieve organisational objectives and maintain positive culture.

Skills

Healthcare administration

Patient services

Communication skills

Attention to detail

Tools

Best Practice

Active Campaign

Auto Med Systems

Job description

SEEK is seeking a professional Patient Liaison Officer to join our healthcare administration team in Queensland. The role focuses on delivering a patient-centred experience while coordinating appointments and information management across the practice.

The successful candidate will build trusted relationships with patients and clinicians, manage confidential records and support efficient service delivery, while contributing to continuous improvement and a positive workplace culture.