Concierge

For Health Group; Dapto; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

EAP program (employee assistance)

Flare benefits platform

Novated leases

Fitness Passport

Dental discount

Private health insurance discounts

Job summary

ForHealth Group is seeking a warm, confident Patient Experience Concierge in Dapto. You will welcome patients, assist with check-in, bookings and admin, and help ensure a positive first impression of our care centres.

You’ll join a values-led team focused on accessible, quality healthcare across Australia, with opportunities to support programs like CDM/CDBS and contribute to a smooth patient journey in a busy clinic environment.

Qualifications

• Experience in reception, hospitality, retail or a concierge-style role
• Medical centre or healthcare experience is a bonus, but not essential
• Excellent communication skills and a confident, friendly manner
• Ability to multitask, stay organised and work well under pressure
• Basic tech skills and a willingness to learn QR check-in and admin systems
• Understanding of programs like CDM and CDBS (desirable)
• A team player mindset – ready to jump in and support colleagues when needed
• Certificate III or IV in Health Administration, First Aid and CPR certification (desirable)

Responsibilities

• Greet patients and visitors, assist with QR code check-in and direct them appropriately
• Support reception with appointment bookings, scanning, basic admin and phone calls
• Maintain front-of-house cleanliness, stock brochures and materials, and monitor patient wait times
• Encourage Google reviews and help educate patients about healthcare programs such as CDBS and CDM
• Open and close the medical centre, ensuring a smooth start and end to each day
• Relay patient feedback and assist the Practice Manager with any service or WHS concerns

Skills

Reception experience

Excellent communication skills

Team player

Multitasking

Basic tech skills

CDM knowledge

CDBS knowledge

Education

Certificate III or IV in Health Administration

First Aid and CPR certification

Tools

QR check-in system

Appointment bookings system

Scanning equipment

Job description

At ForHealth, we believe that quality healthcare should be accessible to all Australians. With over 95 medical centres and a network of 1,500+ independent health practitioners, we’re proud to deliver more than 8 million patient consultations each year. We are a values-led organisation that champions innovation, teamwork, and excellence in patient care. When you join ForHealth, you’re joining a team that’s "In it together" and genuinely passionate about making a difference in the lives of our patients.

About the RoleWe’re looking for a warm, confident and organised Patient Experience Concierge to join our friendly team in Dapto. As the first point of contact for patients and visitors, you’ll play a key role in creating a positive, supportive and efficient experience from the moment they walk in.

Whether it’s helping someone check in, navigating services like Skin2 Clinic or Evoca Women’s Health, or simply offering a friendly smile – your impact will be felt every day.

Key Responsibilities

• Greet patients and visitors, assist with QR code check-in and direct them appropriately
• Support reception with appointment bookings, scanning, basic admin and phone calls
• Maintain front-of-house cleanliness, stock brochures and materials, and monitor patient wait times
• Encourage Google reviews and help educate patients about healthcare programs such as CDBS and CDM
• Open and close the medical centre, ensuring a smooth start and end to each day
• Relay patient feedback and assist the Practice Manager with any service or WHS concerns

What We’re Looking For

You’re a people person through and through – someone who thrives in a fast-paced, customer-facing environment. You take pride in presentation, love helping others, and bring a calm, professional presence to everything you do.

• Experience in reception, hospitality, retail or a concierge-style role
• Medical centre or healthcare experience is a bonus, but not essential
• Excellent communication skills and a confident, friendly manner
• Ability to multitask, stay organised and work well under pressure
• Basic tech skills and a willingness to learn QR check-in and admin systems
• Understanding of programs like CDM and CDBS (desirable)
• A team player mindset – ready to jump in and support colleagues when needed
• Certificate III or IV in Health Administration, First Aid and CPR certification (desirable)

Why Join Us?At our Wyoming practice, you’ll be part of a passionate team committed to accessible, high-quality healthcare. We believe in teamwork, treating patients like family, and delivering good medicine with heart.

Free, confidential Employee Assistance Program (EAP) supporting wellbeing, mental health, and financial advice

Everyday savings on groceries, retail, utilities and more through the Flare benefits platform

Salary packaging options including novated leases for vehicles with running costs included

Access to Fitness Passport – discounted entry to gyms, pools and fitness facilities nationwide

20% discount on dental services for employees and their families

Discounted Medibank private health insurance (hospital & extras cover)

If you’re ready to make a meaningful impact and love working with people, we’d love to hear from you.

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).