Patient Experience Coordinator - Health Services

Talent Connect Australia; Sydney; On-site; AUD 73,000 - 80,000; Full time

Job summary

Talent Connect Australia is seeking a dedicated Patient Services & Administration Coordinator to join our fast-paced healthcare team in Sydney. You will be the front-line contact for patients, guiding them through their treatment journey with warmth and professionalism, handling registrations, schedules and confidential records.

You’ll liaise with specialists, nurses and internal teams to ensure a seamless patient experience, manage costs, and support Medicare/billing processes.

Qualifications

• Previous experience in a customer-facing administration, coordination or patient services role within a fast-paced environment.
• Healthcare, medical reception, allied health or specialist practice experience would be highly regarded, but is not essential.
• Strong administration skills including appointment scheduling, data entry and document management.
• Confident communicating with customers/patients both over the phone and face-to-face.
• Excellent interpersonal skills with a genuine passion for delivering an exceptional customer experience.
• High level of empathy, emotional intelligence and discretion when dealing with sensitive or personal information.

Responsibilities

• Act as a key point of contact for patients throughout their treatment journey, providing warm, professional and empathetic support.
• Coordinate patient registrations, appointments, calendars and administrative requirements.
• Respond to patient enquiries across phone, email and face-to-face channels.
• Liaise closely with specialists, nurses, counsellors, finance and other internal teams to coordinate patient requirements.
• Maintain accurate patient information, documentation and records while ensuring confidentiality at all times.
• Discuss treatment costs with patients and assist with processing payments and associated documentation.
• Coordinate referrals and documentation relating to Medicare and other billing requirements.
• Ensure pre-treatment administrative requirements and documentation are completed within required timeframes.
• Provide an exceptional concierge-style experience to patients attending the clinic.

Skills

Customer service

Administration

Patient services

Communication skills

Tools

EMR systems

Job description

Talent Connect Australia is seeking a dedicated Patient Services & Administration Coordinator to join our fast-paced healthcare team in Sydney. You will be the front-line contact for patients, guiding them through their treatment journey with warmth and professionalism, handling registrations, schedules and confidential records.

You’ll liaise with specialists, nurses and internal teams to ensure a seamless patient experience, manage costs, and support Medicare/billing processes.