APS3 Participant Support Officer — Client & Stakeholder

Talent Corp; Windsor; On-site; AUD 45,000 - 62,000; Full time

Job summary

Talent International is currently recruiting for an APS3 Participant Support Officer to work for a Federal Government client across multiple locations including Windsor. The contract runs until the end of December 2027 with the possibility of extension, and offers $38.89 per hour plus super.

The role is 7.6 hours per day, equating to 38 hours per week. You will be the first point of contact for participants and stakeholders, delivering professional customer service, handling enquiries, and

Qualifications

• Previous experience in customer service, service delivery or the disability sector.
• Excellent written and verbal communication skills.
• Empathy and confidence when handling sensitive conversations.

Responsibilities

• Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
• Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
• Refer enquiries to the appropriate internal team, government agency or community service when required.
• Triage moderately complex enquiries and participant matters.
• Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
• Make outbound calls to participants, service providers and other stakeholders.
• Undertake suitability assessments for entry into and exit from specialist planning streams.
• Manage shared inboxes, assess priorities and escalation urgent or sensitive participant matters.
• Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
• Research possible solutions to moderately complex issues and assist with risk-management activities.
• Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
• Manage competing priorities while meeting required deadlines and service standards.

Skills

Customer service

Service delivery

Disability sector

Job description

Talent International is currently recruiting for an APS3 Participant Support Officer to work for a Federal Government client across multiple locations including Windsor. The contract runs until the end of December 2027 with the possibility of extension, and offers $38.89 per hour plus super.

The role is 7.6 hours per day, equating to 38 hours per week. You will be the first point of contact for participants and stakeholders, delivering professional customer service, handling enquiries, and