APS3 Customer Service: Front Desk & Docs (Temp)

Anna Korkmaz; Hobart; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Attractive hourly rate

Job summary

Hays Business Support is seeking an APS3 Customer Service Officer for a Federal Government agency in Hobart. The role is temporary, full-time, office-based, in the Hobart CBD, for up to 12 months.

Deliver professional customer service across front counter, concierge and phone enquiries, while handling confidential documents and inventory. Requires strong communication, confidentiality and ability to work both independently and within a team.

Qualifications

• Strong customer service skills with empathy and emotional intelligence.
• Confident communication and problem-solving with sound judgement.
• Resilience and professionalism in challenging interactions.
• Flexibility to manage changing priorities and deadlines.
• Attention to confidentiality and policy compliance.
• Ability to use business systems and work both independently and in a team.

Responsibilities

• Deliver front-counter, concierge and phone customer service.
• Conduct customer interviews and assist with enquiries and document services.
• Perform quality assurance checks and securely manage official documents.
• Operate printing and document-processing equipment; perform basic maintenance.
• Data entry, scanning, records management and general administration.
• Manage workloads independently while collaborating to achieve targets.

Skills

Customer service

Communication

Emotional intelligence

Problem solving

Confidentiality

Teamwork

Time management

Job description

Hays Business Support is seeking an APS3 Customer Service Officer for a Federal Government agency in Hobart. The role is temporary, full-time, office-based, in the Hobart CBD, for up to 12 months.

Deliver professional customer service across front counter, concierge and phone enquiries, while handling confidential documents and inventory. Requires strong communication, confidentiality and ability to work both independently and within a team.