Government Admin & Participant Support Officer

Hoban Recruitment; Katoomba; Hybrid; AUD 45,000 - 62,000; Full time

Benefits offered by this job

Flexible hybrid work

Job summary

HOBAN Recruitment is seeking motivated and customer‑focused professionals for APS3 Participant Support Officer roles within a large Federal Government organisation. The position offers a 37.5 hour work week, full-time hours, and potential hybrid arrangements after training.

You will be the first point of contact for participants and stakeholders, delivering front‑line support via face‑to‑face, phone and email interactions with a strong emphasis on service delivery and accuracy.

Qualifications

• Previous experience in customer service, service delivery or the disability sector.
• Strong written and verbal communication skills.
• Ability to build rapport with diverse stakeholders.

Responsibilities

• Be the first point of contact for participants and stakeholders.
• Provide professional support via face‑to‑face, phone and email.
• Deliver exceptional customer service and resolve enquiries.
• Manage participant and stakeholder enquiries in person, by phone and email.
• Triaging and escalating complex matters to relevant teams.
• Maintain accurate records and manage shared inboxes.
• Make outbound calls to participants and stakeholders as required.
• Support administrative, project and operational activities.
• Contribute to continuous improvement and positive participant experiences.

Skills

Customer service

Communication

Interpersonal skills

Empathy

Problem solving

Organisational skills

Attention to detail

Teamwork

Flexibility

Disability sector

Job description

HOBAN Recruitment is seeking motivated and customer‑focused professionals for APS3 Participant Support Officer roles within a large Federal Government organisation. The position offers a 37.5 hour work week, full-time hours, and potential hybrid arrangements after training.

You will be the first point of contact for participants and stakeholders, delivering front‑line support via face‑to‑face, phone and email interactions with a strong emphasis on service delivery and accuracy.