Participant Support Admin Specialist (Hybrid)

Hoban Recruitment; Tamworth; Hybrid; AUD 52,000 - 58,000; Full time

Benefits offered by this job

Competitive pay rate

12% superannuation

ASAP start date to 31 December 2027

Full‑time 37.5 hours

Hybrid work arrangements

Federal Government experience

Training & onboarding

Job summary

HOBAN Recruitment is seeking motivated APS3 Participant Support Officer professionals for a Federal Government organisation. You will be the first point of contact for participants and stakeholders, delivering professional face-to-face, phone and email support.

The role offers 37.5 hours per week, Monday to Friday, with potential hybrid work arrangements after initial training. Competitive pay, 12% superannuation, and comprehensive onboarding are provided.

Qualifications

• Background in customer service, service delivery or the disability sector.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Willingness to undergo National Criminal History Check.

Responsibilities

• Deliver exceptional customer service and resolve enquiries.
• Provide frontline support in a busy office environment.
• Manage participant and stakeholder enquiries via phone, email and in person.
• Triaging and escalating complex matters to appropriate teams.
• Maintain accurate records and manage shared inboxes.
• Make outbound calls to participants and stakeholders as required.

Skills

Customer service

Communication

Stakeholder management

Empathy

Teamwork

Problem solving

Attention to detail

Job description

HOBAN Recruitment is seeking motivated APS3 Participant Support Officer professionals for a Federal Government organisation. You will be the first point of contact for participants and stakeholders, delivering professional face-to-face, phone and email support.

The role offers 37.5 hours per week, Monday to Friday, with potential hybrid work arrangements after initial training. Competitive pay, 12% superannuation, and comprehensive onboarding are provided.