Part-Time Retail Tech Advisor

Optus Enterprise; Sunshine Coast Regional; Hybride; AUD 39 000 - 47 000; Temps partiel

Avantages offerts par ce poste

Exclusive discounts

Two Connected Days per year

Counselling and support services

Parental leave

Résumé du poste

Optus is seeking a friendly Retail Service Consultant for the Buddina (Kawana) team in a part-time capacity. You will be the face of Optus, delivering standout customer experiences, and will build strong knowledge across the full range of tech solutions.

You will listen to customer needs, provide personalised solutions, and support colleagues to create memorable moments for every visitor. The role emphasizes empathy, clear communication, and calm de-escalation, with opportunities to grow within

Qualifications

• Be the face of Optus, delivering standout customer experiences.
• Build strong product knowledge across the full range of tech solutions.
• Explain technology simply and guide customers to the right solution.
• Listen with empathy and deliver personalised solutions.
• Contribute to a welcoming customer-first environment with your team.
• Stay adaptable and proactive during peak periods.

Responsabilités

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Develop strong product knowledge and explain tech solutions simply and accessibly.
• Understand customer needs and deliver personalised solutions.
• Assist customers with general questions and complex issues using empathy and clear communication.
• Support the store team to create memorable moments for every visitor.
• Be proactive during busy periods to keep the store running smoothly.

Connaissances

Customer service

Active listening

Tech product knowledge

Problem solving

Outils

POS system

Description du poste

Optus is seeking a friendly Retail Service Consultant for the Buddina (Kawana) team in a part-time capacity. You will be the face of Optus, delivering standout customer experiences, and will build strong knowledge across the full range of tech solutions.

You will listen to customer needs, provide personalised solutions, and support colleagues to create memorable moments for every visitor. The role emphasizes empathy, clear communication, and calm de-escalation, with opportunities to grow within