Part-Time Service Administrator - 3-Day Office Role

DORMA HUEPPE Pty. Ltd.; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Discounted Health Insurance

AAA nominations and awards

WhereFit membership discounts

Job summary

Dorma Hueppe Pty. Ltd. is a market leader in movable wall and partition solutions, part of the global dormakaba Group.

This Part Time Service Administrator will support the service team in Moorebank through accurate administration, service portal coordination and responsive customer support. The role is office-based three days per week. Responsibilities include service portal setup, contract renewals, client/site data management and coordinating work orders with scheduling.

Qualifications

• Proficient with Microsoft Word and Excel.
• Ability to learn and adapt to business systems quickly.
• Willingness to work from Moorebank three days per week.

Responsibilities

• Be the first point of contact for service portal setup, renewals and enquiries; coordinate compliance records to support technician access to customer sites.
• Liaise with Service Managers on contract renewals, and prepare and follow up on service agreements to support revenue and profit.
• Create and update client and site details in the service database; coordinate portal work orders with the scheduling team.
• Provide backup support to Service Coordinators and other Sales and Service administration support; prioritize requests and elevate issues as required.

Skills

Microsoft Word

Microsoft Excel

Learning new systems

Tools

CRM systems

Database management

Job description

Dorma Hueppe Pty. Ltd. is a market leader in movable wall and partition solutions, part of the global dormakaba Group.

This Part Time Service Administrator will support the service team in Moorebank through accurate administration, service portal coordination and responsive customer support. The role is office-based three days per week. Responsibilities include service portal setup, contract renewals, client/site data management and coordinating work orders with scheduling.