Client-Facing Admin & Schedule Coordinator

dormakaba Australia & New Zealand; Mackay Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Discounted Health Insurance

Peer to Peer Recognition program

Wellbeing Committee

WhereFit membership

Job summary

dormakaba Australia & New Zealand in Mackay is seeking an Administration Coordinator to support daily branch operations. You will manage reception, handle inquiries, and provide administrative and scheduling support to the team.

Reporting to the Branch Manager, you will coordinate installations, process quotes and invoices, maintain records, and liaise with technicians and suppliers to ensure smooth service delivery.

Qualifications

• Previous experience in administration, customer service, scheduling, or coordination roles.
• Strong customer service, communication, and relationship-building skills.
• High attention to detail with accurate data entry and record management capabilities.
• Strong organisational, problem-solving, and time management skills, with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and computer-based systems, with a proactive attitude and willingness to learn new processes.

Responsibilities

• Manage reception, inbound calls, and customer enquiries across phone, email, and walk-in channels.
• Respond to service requests and maintain effective customer communications.
• Prepare and process quotes, orders, invoices, and purchase orders.
• Schedule and coordinate installations, maintenance, and service activities.
• Create and maintain accurate job cards, service documentation, and operational data.
• Receive stock, maintain inventory records, and manage BOM data accuracy.
• Process contractor invoices and support accounts and administrative functions.
• Liaise with technicians, installers, suppliers, contractors, and the Branch Manager to ensure smooth service delivery.

Skills

Administration

Customer service

Scheduling

Coordination

Data entry

Tools

Microsoft Office

ERP systems

Job description

dormakaba Australia & New Zealand in Mackay is seeking an Administration Coordinator to support daily branch operations. You will manage reception, handle inquiries, and provide administrative and scheduling support to the team.

Reporting to the Branch Manager, you will coordinate installations, process quotes and invoices, maintain records, and liaise with technicians and suppliers to ensure smooth service delivery.