Part-Time Retail Service Pro | Customer Experience

Optus; Noosa Shire; On-site; AUD 33,000 - 39,000; Part time

Benefits offered by this job

Discounts on Optus products

Exclusive store discounts

Paid Connected Day

Parental leave support

Job summary

Optus is seeking a friendly, customer-focused Retail Service Consultant for our Noosa store in a part-time capacity. You will deliver standout customer experiences, build product knowledge, and help customers find simple, personalised technology solutions.

You’ll thrive in a supportive team, using empathy and clear communication to resolve enquiries and create memorable experiences for every visitor, while staying adaptable during peak times.

Qualifications

• Customer service experience or strong interpersonal skills.
• Excellent communication and active listening abilities.
• Ability to explain products clearly and simply.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and genuine care.
• Build product knowledge and become an expert across the full range of tech solutions, explaining them clearly.
• Understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, from general questions to complex issues, with empathy and calm de‑escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team.
• Stay adaptable and proactive, stepping up in busy periods to keep the store running smoothly.

Job description

Optus is seeking a friendly, customer-focused Retail Service Consultant for our Noosa store in a part-time capacity. You will deliver standout customer experiences, build product knowledge, and help customers find simple, personalised technology solutions.

You’ll thrive in a supportive team, using empathy and clear communication to resolve enquiries and create memorable experiences for every visitor, while staying adaptable during peak times.