Part-Time Retail Service Consultant - Customer Focused

Singtel; Adelaide; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Discounts

$80 monthly credit

25% off Optus products

Connected Days

Diversity networks

Counselling services

Parental leave

Job summary

Optus in Adelaide is seeking a part-time Retail Service Consultant to deliver standout customer experiences in-store. You will build product knowledge and guide customers through tech solutions with clear, friendly explanations. A proactive, customer-first mindset helps you thrive in a busy retail environment.

You’ll work part-time at the Munno Para store, stay adaptable during peak times, and contribute to a welcoming team culture with a focus on genuine care for every visitor.

Qualifications

• Be the face of Optus with optimistic, curious, caring service.
• Build product knowledge across tech solutions and explain clearly.
• Listen actively to understand needs and tailor solutions.
• Handle inquiries with empathy and calm de‑escalation.
• Create a welcoming, customer-first store environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Tech understanding

Problem solving

Composure under pressure

Team collaboration

Job description

Optus in Adelaide is seeking a part-time Retail Service Consultant to deliver standout customer experiences in-store. You will build product knowledge and guide customers through tech solutions with clear, friendly explanations. A proactive, customer-first mindset helps you thrive in a busy retail environment.

You’ll work part-time at the Munno Para store, stay adaptable during peak times, and contribute to a welcoming team culture with a focus on genuine care for every visitor.