Part-Time Tech-Savvy Retail Consultant

Optus; Australia Plains; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

25% discount on Optus products

Connected Day for culture & wellbeing

Diversity initiatives (Culture Connect

Disability Network

Counselling & wellbeing services

Parental leave (up to 14 weeks)

Job summary

Optus, one of Australia’s leading telecommunications providers, is seeking a positive, customer‑focused Retail Service Consultant to join our Colonnades team in a Part-Time capacity. If you love helping people and bringing energy to conversation, we’d love to have you on board.

As the face of Optus, you’ll build product knowledge, explain tech solutions clearly, and deliver personalised, friendly service. You’ll work with a supportive team to create memorable moments for every visitor.

Qualifications

• Customer-focused service experience in retail.
• Ability to explain tech solutions clearly.
• Strong communication and problem-solving abilities.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Build strong product knowledge and explain tech solutions clearly.
• Understand customer needs and deliver personalised solutions.
• Support customers with inquiries, providing empathetic and clear guidance.
• Contribute to a welcoming, customer-first store environment with your team.
• Be adaptable during high activity periods to keep the store running smoothly.

Skills

Customer focus

Product knowledge

Active listening

Empathy

Team collaboration

De-escalation

Job description

Optus, one of Australia’s leading telecommunications providers, is seeking a positive, customer‑focused Retail Service Consultant to join our Colonnades team in a Part-Time capacity. If you love helping people and bringing energy to conversation, we’d love to have you on board.

As the face of Optus, you’ll build product knowledge, explain tech solutions clearly, and deliver personalised, friendly service. You’ll work with a supportive team to create memorable moments for every visitor.